Mobility Specialist

SP Plus • Louisville, KY

2d • Onsite

About The Position

SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to provide checkout-free parking experiences. The Mobility Specialist is a front-line representative of Metropolis Parking, helping customers navigate and enroll in its parking technology while providing courteous, professional service. The role also supports parking-policy compliance, facility upkeep, safety, and daily operations. It calls for stamina, attention to detail, and a customer-first approach in a fast-paced environment, with growth potential for high-performing team members.

Requirements

• Strong customer service orientation and willingness to go above and beyond.
• Comfort using mobile devices and technology, including iPad, iPhone, and Android devices.
• Ability to communicate effectively in spoken English with customers and team members.
• Strong interpersonal and communication skills.
• Reliability and adaptability, with the ability to thrive in a fast-paced environment.
• Ability to stand and walk for extended periods, up to six consecutive hours.
• Ability to visually inspect vehicles and physically access all areas of garages and lots.
• Comfort working outdoors in all weather conditions.
• Flexibility to work various shifts, including weekends and evenings.
• Ability to regularly stand, walk, and use hands to handle cash and equipment; occasionally sit, climb, or balance; and occasionally lift or move up to 25 pounds.

Nice To Haves

• High school diploma or GED preferred, but not required.
• Prior parking industry experience preferred, but not required.

Responsibilities

• Greet and assist guests in parking lots and garages, providing professional and friendly service.
• Educate customers about Metropolis parking technology and help them enroll as needed.
• Build positive customer relationships by delivering excellent customer service.
• Respond to customer questions and concerns confidently and courteously.
• Patrol assigned parking lots and garages to identify vehicles without proper payment or authorization.
• Issue parking violations in accordance with company policies.
• Document violations, including photo documentation, using company-provided mobile devices.
• Maintain the cleanliness of parking lots, garages, and common areas.
• Identify and promptly report debris, spills, hazards, and maintenance issues.
• Sweep floors, collect trash, and empty trash receptacles as needed.
• Perform basic vehicle maintenance, including cleaning, washing, oil changes, and minor upkeep.
• Work independently and collaboratively as part of a team.
• Observe all safety protocols.
• Perform additional duties as assigned.

Benefits

• Medical, dental, and vision plans.
• Flexible spending accounts.
• Long- and short-term disability insurance.
• Life insurance.
• Accident insurance.
• 401(k).
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed