Mobility Specialist

Nscale•San Francisco, CA

10d•$80,000 - $130,000•Remote

About The Position

Nscale is seeking an experienced Mobility Specialist to manage the day-to-day delivery of mobility support for their US employee population. This role involves managing relocations, assignments, and business travel support in a dynamic and evolving environment. It is a hands-on operational position with the potential to expand into supporting additional locations and regions as Nscale grows.

Requirements

4+ years of mobility casework experience with a strong focus on the US, supporting employee populations and cross-border relocations.
BA/BS degree or equivalent practical experience.
Strong working knowledge of US relocation, assignment, and business travel compliance considerations.
Proven ability to operate effectively in ambiguous, fast-changing environments without a fully defined process.
Excellent written and verbal communication skills, with the ability to maintain sound judgment under pressure.
Demonstrated ability to build strong, close working relationships with immigration counterparts and cross-functional stakeholders.
An openness to taking on additional locations or regions within your scope as the business grows.

Nice To Haves

Experience working alongside an in-house Immigration Specialist or team.
Exposure to mobility outside the US (e.g., UK, EMEA, APAC) or interest in growing into a broader regional remit.
Experience in the data center, infrastructure, or technical workforce sectors.
Experience managing mobility vendors or EOR providers.
Familiarity with global immigration frameworks and the intersection of mobility and immigration.
Strong experience with data reporting and program metrics.

Responsibilities

Manage end-to-end mobility casework for the US population, including relocations, transfers, and assignments.
Oversee mobility allowance requests via the ticketing system and partner with mobility vendors on case initiation, tracking, and resolution.
Serve as the primary point of contact for Talent Acquisition and HR Business Partners, providing guidance to hiring managers and leaders.
Work closely with the US Immigration Specialist to ensure mobility and immigration casework align.
Proactively flag risks or bottlenecks and propose solutions.
Provide empathetic, clear, and timely guidance to employees navigating sensitive moves.
Apply and help refine mobility tracking systems, policies, and processes.
Contribute feedback to improve playbooks for future expansion and M&A activity.
Support KPI reporting, cost analysis, and employee feedback loops to measure and improve program effectiveness.