Mobility Engineer
About The Position
The Mobility Engineer plays a key role in the sales and fulfillment process at DecisionPoint Technologies. This individual is responsible for documenting all technical aspects of a customer solution, developing, testing, and streamlining a deployment process, and transitioning that process to a deployment and support team. The Mobility Engineer is a customer-facing position that will require both pre- and post-sales engagement, thus requiring excellent customer service skills in both electronic communications and in-person situations. Our support environment is mobile device-centric, with a range of hardware manufacturers, including Zebra, Honeywell, and Panasonic. This position is integral in transitioning projects from conception to deployment and support.
Requirements
- Excellent customer service skills.
- Strong written and verbal communication skills.
- Passionate about technology and helping people.
- Advanced technical skills and the ability to troubleshoot and diagnose problems related to mobile computers and data collection systems are required.
- Able to provide concise documentation for customers and internal records.
- Experience in customer service and troubleshooting (4-7 years’ experience)
Responsibilities
- Responsible for gathering hardware, software, and service requirements from new and existing customers to design and document mobile solutions.
- Work directly with the sales team to provide technical guidance and solution structure.
- Develop and document efficient and accurate deployment processes.
- Develop and document efficient and accurate support processes.
- Training others in deployment processes, troubleshooting, and diagnosing problems.
- Assist in the deployment and configuration of customer orders.
- Maintain knowledge of existing or future processes of the organization and customers.
- Provide queue management for all inbound requests and work them as appropriate.
- Monitor and maintain customer SLAs, while maintaining quality.
- Become proficient in the tools required to support customer environments and requests.
- Part of an on-call support rotation (after hours/weekends).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
