UCaaS Engineer, Telecom & Mobility Management

McLane•Temple, TX

1d•Hybrid

About The Position

McLane is seeking high impact telecom professionals to help lead and optimize enterprise UCaaS, voice, data, and mobility services. This role sits at the intersection of technology, financial governance, and executive communication, owning reliability, cost transparency, and operational excellence for critical communications platforms. This is a hybrid position which will require the candidate to report and work from the office at least three days a week. Therefore, interested candidates should be within a 50-minute radius from Temple, TX.

Requirements

Bachelor’s degree in IT, Telecommunications, Networking, or equivalent experience.
7 years telecom, UCaaS, or mobility experience.
Strong hands‑on troubleshooting across voice, data, and mobility domains.
Experience working with UCaaS providers, carriers, and TEM platforms.
Proven ability to manage telecom spend, analyze invoices, and explain variances.
Clear, confident communication skills with technical and executive audiences.
Ability to stay calm, decisive, and professional during high‑pressure incidents.
Ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely.

Nice To Haves

Teamwork oriented.
Organized.
Problem solver.
Detailed.

Responsibilities

Serve as the operational lead for UCaaS, SIP, voice, DIA, and mobility services.
Lead incident response, troubleshooting, and carrier/vendor escalations.
Own telecom & mobility spend governance, billing accuracy, and cost optimization.
Partner closely with our TEM provider on invoices, disputes, credits, and forecasting.
Support architecture reviews, redundancy planning, and service readiness.
Communicate clearly with executives during outages, escalations, and budget reviews.
Mentor teammates and help build repeatable processes, playbooks, and documentation.