Mobile Support Box Office Specialist

Atlanta Hawks•Atlanta, GA

1d•Onsite

About The Position

The Mobile Support Specialist is the first point of contact for in-person customer service and mobile ticketing assistance during guest entry at State Farm Arena. This role is responsible for resolving ticketing issues and addressing guest inquiries at entry points to ensure a smooth and positive experience. As an event-based position, staffing needs vary significantly from week to week and event to event. Therefore, all part-time positions are scheduled on an “as needed” basis, and we cannot guarantee consistent hours or a set schedule.

Requirements

Enthusiastic and positive attitude
Ability to listen effectively, take and execute directions given
Ticketmaster knowledge preferred.
Flexible availability – including mostly nights and weekends/holidays
Report between 5-5:30 p.m. for most events
Must possess an eagerness to learn new skills and techniques
Must have the ability to respond effectively to the most sensitive inquiries or complaints
Must be able to work in outdoor conditions
Must be available for a minimum of 75% of all State Farm Arena events per month

Nice To Haves

Ticketmaster knowledge

Responsibilities

Smile, greet, and interact with guests who visit State Farm Arena and the box office
First point of contact in resolving patron ticket issues
Deliver exceptional customer service to our guests
Efficiently and proactively facilitate in-person customer/client services at gate entry
Will be responsible for all operational needs, including helping fans download the team app, assisting with mobile ticketing questions, and supporting other mobile initiatives at arena gates
Must be willing to work outside of the box office and at arena gates to troubleshoot mobile ticket issues
Operate Ticketmaster platform, Slack, and Sales Deck ticketing systems
Utilize Ticketmaster software to troubleshoot all ticket issues, i.e., Re-printing tickets, researching the scan history of a ticket, selling a new ticket, etc.
Sell tickets for all Atlanta Hawks basketball games, arena family shows, and concerts
Provide day of the game customer service
Attendance and punctuality are imperative, as well as adjusting to a flexible schedule to accommodate event hours or additional needs.
Deal with a fast-paced environment that requires flexibility and troubleshooting
Other duties as assigned