Box Office Ticket Sales Specialist

Las Vegas Aviators • Las Vegas, NV

1d • Onsite

About The Position

The Box Office Ticket Sales Specialist is responsible for providing customer service, selling tickets, and distributing will-call tickets for all ticketed Las Vegas Ballpark events. This role involves interacting with customers at the box office counter, informing them about events, processing transactions, and managing the will-call process. Accuracy in transactions and customer information, along with a friendly and professional demeanor, are key to this position.

Requirements

• 1+ year's experience in customer service or a ticket sales environment is preferred.
• Strong verbal and written communication skills with the ability to interact effectively with customers and staff.
• Accuracy in processing transactions and handling customer information.
• Comfort with ticketing software and basic computer skills.
• A friendly, approachable demeanor and a commitment to providing excellent customer service.
• Ability to handle customer concerns and resolve issues promptly and professionally.
• Flexibility to work evenings, weekends, and holidays as needed based on event schedules.

Responsibilities

• Sell tickets for games, concerts, performances, and special events through the box office counter.
• Provide exceptional customer service by addressing inquiries, resolving issues, and assisting with ticket purchases in a friendly and professional manner.
• Inform customers about upcoming events, pricing, seating options, and any special promotions or discounts.
• Accurately process cash, credit, and debit transactions, and ensure proper handling of all payment methods.
• Use ticketing software to process sales, issue tickets, and update event availability.
• Manage the will-call process, ensuring tickets are correctly prepared for pickup.
• Address and resolve customer concerns related to tickets, seating, or events in a timely and professional manner.
• Keep accurate records of all transactions, ticket sales, and customer interactions.
• Collaborate with other box office attendants and staff to ensure smooth event-day operations.

Benefits

• Medical, dental & vision coverage
• 401(k) with company match contributions
• Life insurance coverage
• Generous paid time off policy
• Free family meal
• 50% employee discount at our businesses
• A robust employee referral bonus program

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed