Mobile Service Technician – Electric Commercial Vehicles

Velocity Vehicle Group•Carson, CA

2d•Remote

About The Position

Velocity Vehicle Group (VVG) is a fast-paced and growing organization seeking candidates ready for daily challenges and who are eager to provide superior customer service. VVG offers a fantastic culture, competitive pay, 401K with match, and Medical, Dental, & Vision benefits. Become part of a team that fosters a Great Place to Work™ culture. Velocity Vehicle Group (VVG) is a premium commercial brand medium to heavy truck dealership offering a full-service experience, including sales, skilled technicians, and on-demand parts. Our goal is to be the one-stop shop experts for truckers, owner-operators, fleets, and companies. This, combined with our Leasing and Rental business and Financial services, makes VVG the leading truck dealership.

Requirements

High school diploma or GED required.
3+ years of experience in vehicle repair, diagnostics, technical support, dealership service operations, or fleet maintenance.
Basic understanding of vehicle electrical systems and diagnostics.
Ability to read and interpret wiring diagrams, service manuals, and technical documentation.
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Ability to work independently while supporting multiple dealers and customers.
Proficient in Microsoft Office applications.

Nice To Haves

Technical school education in Automotive, Diesel, Electrical, or Commercial Vehicle Technology preferred.
Experience working with medium-duty or heavy-duty trucks preferred.
Experience with commercial vehicles, fleet maintenance, or dealership service operations.
Experience supporting electric vehicles, hybrid vehicles, or alternative fuel vehicles.
Familiarity with vehicle diagnostic software and scan tools.
Experience with warranty administration, service operations, or customer support.

Responsibilities

Provide technical support to RIZON dealers, service technicians, and fleet customers via phone, email, and remote diagnostic tools.
Assist with troubleshooting electrical, mechanical, and vehicle system concerns.
Support dealers and technicians with repair guidance, fault code interpretation, and service procedures.
Review wiring diagrams, service manuals, and technical documentation to assist with diagnostics.
Coordinate with Parts, Warranty, Service, and Operations teams to resolve technical issues.
Document technical cases, resolutions, and recurring product concerns.
Support dealer onboarding, technical training, and product familiarization activities.
Assist with recall campaigns, service bulletins, and product improvement initiatives.
Escalate unresolved issues to OEM engineering and technical support teams when required.
Participate in RIZON technical training programs and continuously develop EV and commercial vehicle knowledge.