Service Tech
Bayway Auto Group•Houston, TX
•Onsite
About The Position
The Mobile Service Technician is responsible for providing on-site vehicle maintenance, diagnostics, repairs, software updates, and select warranty or recall services at customer homes, workplaces, or other approved locations. The technician operates a dealership-provided mobile service vehicle and delivers a luxury customer experience consistent with Cadillac standards.
Requirements
- High school diploma or GED required.
- Automotive service experience required.
- Valid driver's license with an acceptable driving record.
- Ability to diagnose and repair automotive systems independently.
- Strong customer service and communication skills.
- Comfortable working outdoors and in varying weather conditions.
- Ability to use diagnostic equipment, tablets, and dealership software.
- Ability to lift up to 50 pounds and perform physical automotive repair duties.
Nice To Haves
- GM/Cadillac experience preferred.
- ASE certifications preferred; Master Technician certification is a plus.
Responsibilities
- Travel to customer locations to perform scheduled maintenance and repair services.
- Perform oil changes, tire rotations, battery replacements, filter replacements, wiper blade installation, and other routine maintenance services.
- Diagnose and repair electrical, drivability, brake, suspension, and minor mechanical concerns.
- Complete software updates, programming, and diagnostic scans when applicable.
- Perform approved warranty and recall repairs in accordance with General Motors and Cadillac guidelines.
- Accurately document repairs, labor operations, recommendations, and customer concerns.
- Communicate repair findings and maintenance recommendations to customers professionally.
- Maintain inventory, tools, equipment, and cleanliness of the mobile service vehicle.
- Ensure compliance with all dealership, manufacturer, and safety standards.
- Coordinate with service advisors, dispatch personnel, and parts departments to ensure efficient service delivery.
- Deliver an exceptional customer experience that reflects the Cadillac luxury brand.
Benefits
- Paid Time Off
- 401K retirement plan & annual employer match
- Health, Vision, and Dental benefits
- Health Savings Account
- Company Paid Life Insurance
- Disability, Voluntary Life, & Supplemental plan options
- Discounts, perks, and incentives
- Paid Training
- Opportunity for Growth & Development
- Safe & Team-Oriented Work Environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
