Mobile Service Technician : Full Time (South Simcoe)
About The Position
The Mobile Service Technician (MST) is a subject matter expert in large equipment operation and minor repairs. The role ensures rental equipment is operational and ready for rental, provides technical expertise to customers and Tool Rental Centre (TRC) associates, and performs general maintenance and minor repairs on assigned rental fleet. The technician plans and coordinates daily work to balance rental business priorities, maintenance and repair needs at TRC locations, and customer service demands while meeting rental standards and customer needs. The MST is expected to uphold The Home Depot’s core values, maintain professionalism, and follow company safety policies and procedures. The position works across various Home Depot stores and may require overnight travel less than 15% of the time. Regular scheduled shifts may include weekends, and the technician may be asked to work outside regularly scheduled shifts. The pay range is $18.40–$20.15.
Requirements
- High school diploma or equivalent.
- At least 2 years of relevant work experience.
- Valid driver’s license for the province of residence and a good driving record.
- Must be at least 18 years old.
- Must be legally permitted to work in Canada and pass a background check.
- Must reside within 25 km of the target city or be willing to commute to the base location.
- Working knowledge of handheld technology, such as smartphones, laptops, tablets, and applications.
- Must provide standard tools used in the trade or craft.
- Ability to diagnose and complete general maintenance and minor repairs, including on engines, hydraulic systems, and electrical systems.
- Ability to read and understand technical repair and parts manuals for mechanical, hydraulic, electrical, and other equipment components.
- Working understanding of safe load securement, tie-downs, and transport.
- Working knowledge and understanding of Ministry of Transportation guidelines and safety regulations.
- Ability to respond to customer inquiries or complaints and take appropriate steps to exceed customer expectations.
- Ability to define problems, collect data, establish facts, troubleshoot, and draw valid conclusions.
- Strong customer-service ability, work ethic, independence, self-starting approach, and time-management skills.
- Ability to work scheduled shifts that may include weekends and to work outside regularly scheduled shifts when asked.
- Ability to meet physical demands including lifting up to 50 pounds, prolonged standing, bending, kneeling, crawling under equipment, climbing on equipment, reaching, and stretching.
- Ability to work outdoors in extreme hot and cold temperatures and around dirt, grease, fumes, oils, chemicals, and loud equipment noise; occasional work at heights is required.
Nice To Haves
- Experience in the equipment rental industry, as an auto or truck mechanic, in oil and gas mechanical work, or with light industrial equipment.
- Basic knowledge of compact construction equipment, including trenching and earthmoving machinery.
- Experience or aptitude with mechanical and technical work.
Responsibilities
- Inspect equipment for rental readiness and safe operation; maintain TRC large-equipment parking lot standards and ensure three points of security on towable equipment.
- Complete preventative maintenance, inspections, and minor repairs to OEM specifications for large-equipment fleet at assigned stores and customer job sites.
- Perform selected equipment repairs, order parts as needed, and complete work orders in D365 with notes on parts and repairs.
- Maintain fleet inventory accuracy and ensure GPS systems are operational.
- Support a customer-service culture by working with store TRC associates to provide solutions for rental customers.
- Maintain accurate parts inventory in the service vehicle or shop.
- Assist with equipment deliveries and pick-ups as required.
- Deploy new equipment to stores, including pre-delivery inspections, delivery, and training store associates on the large-equipment rental process.
- Communicate clearly with store TRC associates, teammates, and customers, verbally and in writing.
- Assist store TRC associates with turn guides and equipment check-in/check-out, and provide support during rental periods.
- Respond to customer service calls, provide status updates by email, coordinate repairs with customers, and arrive on site within 24 hours.
- Maintain vehicle compliance with company requirements, provincial regulations, and Ministry of Transportation guidelines; certify accurate ELD (Samsara) and HOS driver logs, vehicle inspections, and vehicle documentation.
- Review open work orders and follow up with the parts department on parts requests pending for more than five days.
- Use Equipment Reports, Rental Service Needed Tickets, and upcoming calls such as preventative maintenance, store/lift inspections, and safety campaigns or bulletins to coordinate a daily action plan and service strategy with the Lead Rental Technician as needed.
- Follow safety protocols and Home Depot policies, including safe driving practices, proper lifting techniques, required PPE, and Hazmat procedures.
- Maintain Mobile Elevated Work Platform certifications and store inspection compliance.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
