Mobile Service Technician

Delta Solutions & Strategies•Colorado Springs, CO

4d•Onsite

About The Position

Delta Solutions and Strategies is seeking highly skilled and motivated candidates to join a high-performance team to support US Space Command (USSPACECOM) J6 as Mobile Service Technicians. MST’s provide technical support for military mobile devices, including break-fix support for end users on mobile phones and mobile SIPR devices. The successful candidate will play a key role in ensuring continuous mobile communications while exercising independent judgment in performing complex technical tasks. An active TS/SCI is required for this position.

Requirements

A BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science from an ABET accredited or CAE designated institution
Excellent customer service skills including customer relationships, responsiveness, and timely resolution of job tickets
Experience with VPN configuration and network security protocols and proficiency in computer imaging and mobile device provisioning.
Knowledge of DoD Cyber Workforce Framework, NIST standards, familiarity with communication system maintenance and repair
3 years of relevant technical experience.
Core and Additional Knowledge, Skills, and Abilities Tasks (KSATs) demonstrating technical proficiency in military communication systems and device support
Required Certification: Security +
TS/SCI clearance required

Responsibilities

Track, properly assign, and coordinate tickets submitted by customers
Provide technical support for military mobile devices, including break-fix support for end users on mobile phones and mobile SIPR devices
Maintain and report the status of problem resolutions to affected customers and keep historical records
Exercise independent judgement to resolve issues and configurations on military mobile devices
Develop solutions for mobile phone provisioning, computer imaging, VPN support