Mobile Service Technician

Hytorc•Detroit, MI

13d•Onsite

About The Position

HYTORC, a leader in hydraulic and pneumatic torque wrench manufacturing for over 50 years, is seeking a Mobile Service Technician. This role is crucial for expanding our presence in assigned territories, fostering customer relationships, managing tool repair and calibration, and acting as a technical consultant for application challenges. Our mission is to make industrial bolting simpler, more precise, and more reliable.

Requirements

High School diploma
3+ years of hands-on mechanical/technical experience
Self-motivated and driven to succeed
Experience with a proven track record in customer satisfaction
Excellent technical, communication, organizational, and presentation skills
Clean and valid driver’s license
Basic Microsoft Outlook, Word, Excel skills

Nice To Haves

A safe, preferably covered, space at or near your home to keep the van overnight

Responsibilities

Travel throughout assigned territory to call on regular and prospective customers to solicit and perform repair and calibration needs, and provide technical consultation.
Initiate contact with prospective customers to grow new business.
Address customer needs and issues, including troubleshooting and maintenance of mechanical, hydraulic, and manual tools, pumps, and equipment, utilizing technical experience and company training.
Adhere to company processes, procedures, safety standards, and schedules for daily activities, including scheduled repairs and calibrations, cold-calling, and other territory assignments as directed by the Branch Manager.
Provide required reporting to the Branch Manager regarding schedule updates, tasks completed, market information, and activity reports detailing weekly accomplishments.
Collaborate with the Branch Manager, service team members, engineers, and customers to meet daily repair requirements.
Strive to meet goals and Key Performance Indicators outlined by the Branch Manager.
Support territory managers for the growth of sales and service opportunities.
Check tools for safety decals and safe operating features, and maintain an accurate schedule and record of maintenance.
Assist in familiarizing and training customers on tool operation and maintenance.
Demonstrate excellent customer service by conducting daily activities, communications, and interactions in a cooperative, positive, and professional manner.
Complete all necessary paperwork for repairs and calibrations.
Responsible for checking in inventory to ensure parts and tools are available for customers.
Maintain accurate inventory records, including detailed quarterly inventories of all parts and equipment.
Ensure the service vehicle conforms to safety standards by following through with scheduled repairs and maintenance.