Mobile Service Technician, Mission Viejo

Lucid Motors•Mission Viejo, CA

About The Position

The Mobile Service Technician performs field service repairs on Lucid Motors vehicles, traveling to client locations to diagnose, maintain, and repair vehicles. Lucid provides a service van or truck and the tools needed for the role. The position involves working independently and as part of a team, with support from the closest service location, and may also provide support at a Service Center based on demand. The technician is expected to obtain ASE certifications within 6–8 months of hire; Lucid reimburses costs associated with successful completion.

Requirements

2–5 years of experience as an automotive service technician.
Self-sufficient, highly organized, and comfortable working independently and as part of a team.
Knowledge of High Voltage systems, Low Voltage systems, and Electric Vehicle powertrains.
Customer-facing experience with excellent written and verbal communication skills.
Proficiency in Microsoft Office and ability to learn proprietary DMS software.
EPA 609 Certification.
Willingness to complete Lucid-provided CPR training after hire.
Valid driver’s license with no suspensions within the past year.
Drivers under 21 must have held a driver’s license for at least 3 years and successfully complete Lucid training upon hire.
Obtain ASE certifications within 6–8 months of hire; Lucid reimburses costs associated with successful completion.

Nice To Haves

ASE Certifications (A4, A5, A6, A7, A8, L3, L4 - ADAS).
Previous Mobile Service Technician experience.
Previous experience with EV diagnosis and repair.
Experience in luxury automobile repair environments.

Responsibilities

Function as a Service Advisor and perform parts department duties, including ordering, returns, and inventory management.
Work directly with clients to provide a high level of customer experience.
Use the appropriate software suite to document all customer vehicle interactions accurately and completely.
Maintain a high level of knowledge of High Voltage (HV), Low Voltage (LV), and general Electric Vehicle (EV) systems.
Perform walk-around and write-up processes, using verbal interviews and visual assessments to identify client needs accurately.
Document client concerns accurately for diagnosis and repair.
Follow correct repair order documentation procedures, including The Three C’s.
Invoice clients and collect payment.
Perform customer service duties, including answering phones, scheduling appointments where needed, and updating customers about repair status or following up after repairs.
Review the appointment schedule to plan travel time and visit duration for mobile services.
Provide support at a Service Center based on demand.
Travel within the assigned territory and to other service locations.
Perform other duties as assigned.