Mobile Service Technician, Mission Viejo

Lucid Motors • Mission Viejo, CA

1d • $31 - $43

About The Position

The Mobile Service Technician performs field service repairs on Lucid Motors vehicles, traveling to client locations to diagnose, maintain, and repair vehicles. The role combines independent field work with team support from a nearby service location. Lucid provides a service van or truck and the necessary tools. Technicians are expected to obtain ASE certifications within 6–8 months of hire; Lucid reimburses costs associated with successful completion.

The position also includes service-advisor, parts-department, and customer-service duties. Technicians document customer interactions and repair work, manage appointments and travel plans, invoice and collect payment, and provide service-center support as needed. The role calls for a strong customer experience, knowledge of electric-vehicle systems, and the ability to solve problems in a fast-paced environment.

Requirements

• 2–5 years of experience as an automotive service technician.
• Self-sufficient, highly organized, and comfortable working independently and as part of a team.
• Knowledge of High Voltage systems, Low Voltage systems, and Electric Vehicle powertrains.
• Customer-facing experience with excellent written and verbal communication skills.
• Proficiency in Microsoft Office and ability to learn proprietary DMS software.
• EPA 609 Certification.
• Willingness to complete Lucid-provided CPR training after hire.
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have held a driver’s license for at least 3 years and successfully complete Lucid training upon hire.

Nice To Haves

• ASE certifications (A4, A5, A6, A7, A8, L3, or L4—ADAS).
• Previous Mobile Service Technician experience.
• Previous experience diagnosing and repairing EVs.
• Experience in luxury automobile repair environments.

Responsibilities

• Function as a Service Advisor and perform parts-department duties, including ordering, returns, and inventory management.
• Work directly with clients to provide a high level of customer experience.
• Use the appropriate software suite to document all customer vehicle interactions completely and accurately.
• Maintain strong knowledge of High Voltage (HV), Low Voltage (LV), and general Electric Vehicle (EV) systems.
• Perform vehicle walk-arounds and write-ups, using interviews and visual assessments to identify client needs and primary concerns.
• Accurately document client concerns for diagnosis and repair.
• Follow repair-order documentation procedures, including the Three C’s.
• Invoice clients and collect payment.
• Answer phones, schedule appointments when needed, and contact customers with repair-status updates or post-repair follow-ups.
• Review appointment schedules to plan travel time and visit duration for mobile services.
• Provide support at the Service Center based on demand.
• Travel within the assigned territory and to other service locations.
• Obtain ASE certifications within 6–8 months of hire; Lucid reimburses successful completion costs.
• Complete Lucid-provided CPR training after hire.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Life and disability coverage.
• Paid time off; hourly/non-exempt employees accrue up to 120 hours and salaried/exempt employees accrue up to 160 hours.
• Paid holidays and paid sick leave.
• 401(k) retirement plan.
• Eligible employees may participate in Lucid’s equity program and/or discretionary annual cash incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed