Mobile Service Solutions Specialist
About The Position
This role is for a Mobile Service Business Consultant & Performance Coach who is a high-energy leader focused on creating change within the automotive service industry. The individual will lead the Mobile Service program, acting as a consultant, sales coach, and hands-on trainer. Responsibilities include working with dealership owners to adopt future automotive service practices, coaching management teams on profitability, and providing practical training to technicians in mobile units. The ideal candidate has a passion for customer experience, consultative sales, or retail leadership, and is willing to be hands-on. The role is divided into 50% Business Growth & Sales (consulting with Dealer Principals and Service Managers, selling the vision, overcoming objections, building a profitable business model), 25% Change Management (implementing new processes, analyzing KPIs, fixing dealership processes), and 25% Hands-On Technical Training (demonstrating procedures and training technicians in the field).
Requirements
- Passionate, resilient, and persuasive. Ability to talk to every level at the dealership and share best practices.
- High School diploma (bachelor’s degree preferred).
- 3+ years of customer-facing experience in automotive industry.
- Wide-ranging background in automotive industry with corporate and retail knowledge.
- Knowledge of automotive service tools & equipment.
- Ability to train Technicians on Mobile Service tools & equipment.
- Understanding basic automotive systems to effectively communicate to technicians and Coordinators.
- Knowledge of Automotive Service Sales Process & Techniques.
- Ability to deliver sales training to MS Coordinators & Advisors.
- Rich experience in automotive training and facilitation.
- Knowledge of automotive parts operations.
- Excellent written and verbal communication skills.
- Proven record of accomplishment with program leadership.
- Excellent Organizational skills.
- Strong communication skills, both oral and written.
- Strong analytical skills.
- Strong problem-solving skills.
- Exceptional collaboration and persuasion skills.
- Strong initiative and motivation.
Nice To Haves
- Bachelor’s Degree
- 5+ years of experience in automotive industry.
- Service in an aftermarket or dealership environment is a plus.
- Retail automotive experience is a plus.
- Exceptional public speaking and presentation skills. You should be able to command a room of 20 people or a 1-on-1 meeting with an owner.
Responsibilities
- Serve as SME for Mobile Service implementation, sales, operations & workflow process mapping.
- Deliver technical & non-technical training at dealerships, other venues within the assigned territory, and virtually. Training topics include new MS unit launch support, MS unit discovery, MS unit systems training, vehicle service & repair procedures, MS demand generation, inspection-based sales & customer satisfaction initiatives.
- Instruct Technicians on proper vehicle lifting procedures, oil extraction/oil change procedure & vehicle checkup process.
- Support and/or conduct other non-technical training.
- Teach techniques for building rapport with customers, active listening, and conducting professional, high-integrity sales training to improve customer experience & increase MS department revenue.
- Assist dealership management with the development and execution of dealership go to market plans.
- Observe dealership process activity and provide root cause analysis/action planning/training to improve performance with proven ROI strategies.
- Monitor all KPIs for all dealerships within the territory and provide counsel to dealership management in support of achieving stated sales targets.
- Ensure robust parts stocking strategy to support MS operations.
- Develop MS unit parts stocking plan to support planned repair as well as additional needed service opportunities.
- Assist Dealer recruiting & retaining MS Technicians & Coordinators.
Benefits
- Consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
