Mobile Service Solutions Specialist

MSX International • Detroit, MI

6d • Onsite

About The Position

MSX International is seeking a high-energy leader to spearhead their Mobile Service program. This role is a blend of consultant, sales coach, and hands-on trainer, focused on guiding dealership owners and management teams to adopt the future of automotive service. The position involves coaching on profitability, implementing new processes, analyzing key performance indicators (KPIs), and directly training technicians in mobile units. The ideal candidate has a passion for customer experience, consultative sales, or retail leadership, and is not afraid to be hands-on. The role is divided into three main areas: 50% Business Growth & Sales (consulting with Dealer Principals and Service Managers, selling the vision, overcoming objections, building a profitable business model), 25% Change Management (implementing new processes, analyzing KPIs, fixing dealership processes), and 25% Hands-On Technical Training (demonstrating procedures and training technicians in the field).

Requirements

• Passionate, resilient, and persuasive.
• Ability to talk to every level at the dealership and share best practices.
• High School diploma (bachelor’s degree preferred).
• 3+ years of customer-facing experience in automotive industry.
• Must have a wide-ranging background in automotive industry with corporate and retail knowledge.
• Knowledge of automotive service tools & equipment.
• Ability to train Technicians on Mobile Service tools & equipment.
• Understanding basic automotive systems to effectively communicate to technicians and Coordinators.
• Knowledge of Automotive Service Sales Process & Techniques.
• Ability to deliver sales training to MS Coordinators & Advisors.
• Must have rich experience in automotive training and facilitation.
• Knowledge of automotive parts operations.
• Must have excellent written and verbal communication skills.
• Proven record of accomplishment with program leadership.
• Excellent Organizational skills.
• Strong communication skills, both oral and written.
• Strong analytical skills.
• Strong problem-solving skills.
• Exceptional collaboration and persuasion skills.
• Strong initiative and motivation.

Nice To Haves

• Bachelor’s Degree
• 5+ years of experience in automotive industry.
• Service in an aftermarket or dealership environment is a plus.
• Retail automotive experience is a plus.
• Exceptional public speaking and presentation skills. You should be able to command a room of 20 people or a 1-on-1 meeting with an owner.

Responsibilities

• Serve as SME for Mobile Service implementation, sales, operations & workflow process mapping.
• Deliver technical & non-technical training at dealerships, other venues within the assigned territory, and virtually.
• Training topics include new MS unit launch support, MS unit discovery, MS unit systems training, vehicle service & repair procedures, MS demand generation, inspection-based sales & customer satisfaction initiatives.
• Instruct Technicians on proper vehicle lifting procedures, oil extraction/oil change procedure & vehicle checkup process.
• Support and/or conduct other non-technical training.
• Teach techniques for building rapport with customers, active listening, and conducting professional, high-integrity sales training to improve customer experience & increase MS department revenue.
• Assist dealership management with the development and execution of dealership go to market plans.
• Observe dealership process activity and provide root cause analysis/action planning/training to improve performance with proven ROI strategies.
• Monitor all KPIs for all dealerships within the territory and provide counsel to dealership management in support of achieving stated sales targets.
• Ensure robust parts stocking strategy to support MS operations.
• Develop MS unit parts stocking plan to support planned repair as well as additional needed service opportunities.
• Assist Dealer recruiting & retaining MS Technicians & Coordinators.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED