Mobile RV Service Technician Specialist

Jayco Inc•Middlebury, IN

3d•Hybrid

About The Position

This position exists to operate as a mobile technician, traveling to dealerships and retail customer locations to perform installation, operation, trouble shooting, diagnostics, repairs, and maintenance for RV’s. Assist in dealership training to enable dealerships to perform a full line of repairs on all Jayco, Inc. products, to comply with Jayco quality standards, NFPA 70, NFPA 1192, and applicable FMVSS (Title 49, Part 571) of the US Code of Federal Regulations.

Requirements

Retail RV service background preferred.
Have a valid CDL or is willing to obtain a CDL.
Knowledge of RV design and construction processes desired including RV codes and standards (RVIA/NFPA).
Knowledge of: Installation, operation, troubleshooting, repair, and maintenance of all components of the RV.
Knowledge of: Commonly used concepts, practices, and procedures within RV manufacturing.
Accustomed to working in a fast-paced and diverse environment.
5-7 years of RV industry experience.
Has RVIA/RVDA Technician Certification Level 3 and Master Certification; or are working towards achieving certifications.
Computer skills, including: Basic computer operation and software navigation.
Computer skills, including: Use of parts ordering systems.
Computer skills, including: Work creation and management software.
Computer skills, including: Email and communication tools.
Computer skills, including: Microsoft Office Suite (Word, Excel, PowerPoint).
Computer skills, including: Data entry and record-keeping.
Ability to use a wide variety of hand tools, power tools, and diagnostic tools in a safe and proficient manner.
Proficient in all Microsoft Office software.
Proficient in ERP systems, similar to Microsoft AX.
Strong customer service communication and collaboration skills are required.
Ability to build cross-functional partnerships, internally & externally.
Strong organizational skills with the ability to prioritize multiple projects efficiently while maintaining a positive attitude.
Regularly required to sit, stand, walk, and stoop, kneel, or crouch; reach with hands and arms, use hands and fingers to handle or feel objects, tools, or controls.
Must be able to frequently lift and move up to 50 pounds.
Must maintain a valid CDL.
Must be able to work in a manufacturing environment where there can be fluctuation in temperature and humidity.
Must comply with all safety policies, practices and procedures.

Nice To Haves

Retail RV service background preferred.
Knowledge of RV design and construction processes desired including RV codes and standards (RVIA/NFPA).
Has RVIA/RVDA Technician Certification Level 3 and Master Certification; or are working towards achieving certifications.

Responsibilities

Will frequently travel to facilitate unit repairs, provide training to dealer personnel and/or retail customers as necessary, based upon urgency.
Interact with retail customers, discussing repair needs and explaining repairs performed. They may offer advice on maintenance practices, answer questions, and ensure customer satisfaction. Good communication and customer service skills are essential in this role.
Maintain detailed records of repairs, parts replaced, maintenance schedules, and service history. Accurate documentation helps track the RV's maintenance and repair history, assist in warranty claims, and provide valuable information for future servicing.
Provide training to apprentices/lesser skilled service technicians by working with the shop Foremen and utilizing the Technician Skills Matrix.
Will maintain capability to perform a host of diagnostics and repairs that may include the following: Conduct safety inspection of certain components and systems; Appliance issues (including traditional, instantaneous, hydronic, etc.); Chassis issues (leveling, stabilization, brakes, steps, etc.); Electrical issues (converter, inverter, transfer switch, solar, 12 volt, and 110 volt); Electronics issues (satellite systems, multi-plexing, control area networks CAN); Slide out issues (cable, above floor, through frame, in-wall); Interior repair/service work such as: cabinetry, doors, drawers, sidewalls (panels, studs, insulation), ceiling panels (including rafters and insulation), soft goods, floor members (plywood/blandex, floor studding, insulation), carpeting, linoleum, trim, etc. Can included a complete rebuild and slide out adjustments.

Benefits

Medical Insurance plan options
HSAs
FSAs
Family Care Clinic for employees and dependents enrolled in a Jayco medical plan (IN only)
Dental Insurance
Vision insurance
Disability and Life Insurance
401k plan with an annual discretionary match
Wellness Benefits
On-site Fitness Center access (IN only)
Health Clinic for employee use (IN only)
Employee Assistance Program (EAP) Benefits