Mobile Service Assistant Coordinator - J. Allen Ford
J. Allen Automotive•Gulfport, MS
•Onsite
About The Position
Our dealership is expanding its Ford Mobile Service fleet, and we need an energetic Mobile Service Assistant Coordinator to help drive that growth. This dual-impact role is perfect for someone who thrives on variety: you will balance day-to-day operational support with proactive community outreach to introduce local businesses, commercial fleets, and residents to the convenience of mobile auto service.
Requirements
- 1+ years in customer service, sales support, business development, or automotive service coordination (dealership/fleet experience is a plus).
- Excellent interpersonal and communication skills, with a comfortable, outgoing approach to cold outreach and networking.
- Tech-savvy with experience using CRM platforms, scheduling software, or dealership management systems (DMS).
- Exceptionally organized, adaptable, and able to prioritize tasks in a fast-paced, evolving environment.
- Valid driver’s license with a clean driving record (occasional local travel required).
Nice To Haves
- dealership/fleet experience is a plus
Responsibilities
- Proactively visit local businesses, corporate campuses, fleet managers, and community organizations to promote Ford Mobile Service.
- Identify target customer segments (e.g., local delivery fleets, real estate offices, municipality vehicles) and schedule introductory meetings or service demos.
- Build long-term relationships with local fleet managers and account holders to secure recurring mobile maintenance agreements.
- Represent the dealership at local networking events, business expos, and community gatherings to raise brand awareness.
- Manage appointment calendars and optimize daily routes for mobile service vans and technicians to maximize efficiency.
- Open, update, and close out repair orders, ensuring accurate labor, parts, and warranty documentation.
- Act as the primary liaison between customers and mobile technicians—providing status updates, estimates, and follow-ups.
- Assist the Mobile Service Department with fleet maintenance records, technician inventory needs, and daily performance tracking.
Benefits
- Medical, Dental & Vision
- 401(k)
- Paid time off & paid training
- Life, accident & disability insurance
- Career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
