Parts Counter - J. Allen Mazda
About The Position
J. Allen Mazda is seeking a Parts Counter Associate to join their expanding team at their new facility located at I-10 & Cowan Lorraine Rd. This role involves timely handling of customer and wholesale orders, managing phone inquiries, picking and billing parts, and fulfilling online orders. The position also includes inventory management, coordination with delivery drivers, and ensuring compliance with financial and security standards. Performance is evaluated based on key business metrics such as department profitability, wholesale business growth, gross profit growth, and retail/counter volume growth, which influence financial incentives and bonus structures.
Requirements
- Customer & Wholesale Service: Timely handling and fulfillment of counter retail and wholesale orders.
- Phone Responsiveness: Promptness in answering incoming phone inquiries and managing phone order volume.
- Order Picking & Billing: Accuracy and speed in pulling parts that have been billed.
- Digital & Online Fulfillment: Daily tracking and processing of orders across online portals (OEC and SimplePart).
- Service Estimating: Rapid turnaround time on service estimate requests (XTime).
- Stock Maintenance: Morning stock put-away and shelf organization.
- Inventory Accuracy: Execution of routine inventory bin counts and cycle checks.
- Delivery Coordination: Regular communication with delivery drivers to maintain scheduling and accurate delivery estimates.
- Account Settlements: Ensuring daily collection and reconciliation of wholesale accounts/payments.
- Information Security: Safe handling and compliant storage of sensitive customer data.
- Workstation Standards: Maintaining a clean, organized, and safe workspace.
- Counter Coordination: Effective handoffs and communication with team members on ongoing, backordered, or multi-person orders.
Responsibilities
- Timely handling and fulfillment of counter retail and wholesale orders.
- Promptness in answering incoming phone inquiries and managing phone order volume.
- Accuracy and speed in pulling parts that have been billed.
- Daily tracking and processing of orders across online portals (OEC and SimplePart).
- Rapid turnaround time on service estimate requests (XTime).
- Morning stock put-away and shelf organization.
- Execution of routine inventory bin counts and cycle checks.
- Regular communication with delivery drivers to maintain scheduling and accurate delivery estimates.
- Ensuring daily collection and reconciliation of wholesale accounts/payments.
- Safe handling and compliant storage of sensitive customer data.
- Maintaining a clean, organized, and safe workspace.
- Effective handoffs and communication with team members on ongoing, backordered, or multi-person orders.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
