Mobile Service Advisor / Scheduling Assistant

Junge Ford North Liberty•North Liberty, IA

64d•Onsite

About The Position

The Junge Organization is looking for a like-minded individual for a Mobile Service Advisor / Scheduling Assistant position. We are excited to announce the launch of our Full-Time Mobile Service edition! The responsibilities of a Mobile Service Advisor / Scheduling Assistant include reaching out to customers to set up appointments, greeting customers who call in, listening to their needs, and scheduling appointments as needed. This position will work with one Mobile Service Technician and help maintain the schedule efficiently.

Requirements

Problem Solving Skilles
Customer Service Representation Skills
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Basic Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Ability to work in a fast-paced environment
Positive, friendly attitude
High school diploma/GED or equivalent
Drivers License

Nice To Haves

Previous experience at a dealership is a plus but not required
Past experience as a service advisor, assistant lane manager or service consultant is a plus but not required

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Schedule basic safety recalls and basic component installs (engine and cabin filters, wiper blades, etc.)
Recommend Maintenance based upon mileage intervals
Utilize a call list of our customer base to reach out and schedule open recalls via Mobile Service
Communicate effectively with Mobile Service Technician to ensure routes and daily deadlines are being met
Coordinate pick up/returns on vehicles that are scheduled for service in the shop
Answer Phones