Mobile Service Advisor- Greensboro, NC

Velocity Vehicle Group•Greensboro, NC

2d•$24 - $29•Onsite

About The Position

At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership.

Requirements

Proven technical expertise
Knowledge of trucks and parts
Excellent customer service skills
Excellent communication skills
Excellent problem-solving skills
Strong organizational skills
Excellent time management skills
Able to work in a fast-paced environment
Work well with internal and external customers

Responsibilities

Greet customers upon arrival in the maintenance area.
Listen attentively to customer vehicle concerns.
Conduct thorough vehicle inspections.
Proactively check for recalls.
Retrieve crucial vehicle information (mileage, VIN).
Maintain customer rapport by explaining estimates and providing daily updates.
Submit documentation for warranty repair orders.
Verify warranty and service contract coverage.
Prepare detailed repair orders, describing symptoms, problems, causes, and required repairs/services.
Obtain necessary approval signatures.
Enter repair orders into the service database system.
Monitor repair work to ensure timely completion.
Review completed jobs.
Collect payments.
Efficiently close out service orders.