Mobile & Retail Sales Agent- flexible schedule

City Sightseeing•New Orleans, LA

About The Position

The Mobile & Retail Sales Agent manages ticket sales and retail transactions at designated bus stops and serves as a first point of contact for customers. The role focuses on delivering a professional, engaging customer experience through ticket promotion and sales, transaction processing, and visitor assistance. Agents operate a point-of-sale system, maintain merchandise and ticket displays, and communicate operational updates and customer feedback to supervisors. The position also involves following safety and security policies and assisting with additional operational tasks as requested by the General Manager or Supervisor.

Requirements

Ability to attract and engage customers, promote products, and convert sales professionally.
Familiarity with key New Orleans attractions.
Exceptional verbal communication and active listening skills.
Strong problem-solving and conflict-resolution abilities.
Ability to multitask in a fast-paced environment.
Proficiency in operating a point-of-sale system and troubleshooting minor technical issues.
Basic mathematical skills, including accurate handling of U.S. currency.
Ability to work independently and as part of a team.
Ability to stand, walk, and move for extended periods.
Frequent use of hands and fingers to handle cash and operate POS equipment.
Ability to occasionally lift up to 20 pounds.
Ability to work outdoors in various weather conditions.

Responsibilities

Promote and sell tickets to passersby, converting them into customers.
Process cash, credit card, and voucher or coupon sales accurately.
Meet and exceed daily and weekly sales goals.
Maintain appropriate inventory levels for displays, racks, and countertops.
Provide guests with tour and general visitor information in a friendly and efficient manner.
Address guest inquiries, requests, and complaints professionally and effectively.
Solicit customer feedback to improve sales and service.
Answer the phone courteously and professionally.
Handle credit card transactions and guest information securely.
Follow company policies for safety, emergencies, and incident reporting.
Communicate operational updates, guest feedback, and sales performance to supervisors.
Maintain positive relationships with City Sightseeing New Orleans affiliates while upholding a fun and professional company image.
Assist with additional operational tasks as requested by the General Manager or Supervisor.