Mobile & Retail Sales Agent- flexible schedule

iNewOrleans LLC•New Orleans, LA

3d•Onsite

About The Position

The Mobile & Retail Sales Agent manages ticket sales and retail transactions at designated bus stops and serves as a first point of contact for customers. The role involves promoting and selling tickets, processing payments, providing tour and visitor information, and delivering professional, engaging customer service. Agents use a point-of-sale system, maintain inventory, communicate operational updates and sales performance to supervisors, and support additional operational tasks as requested.

Requirements

Ability to attract and engage customers, promote products, and professionally convert sales.
Familiarity with key New Orleans attractions.
Exceptional verbal communication and active listening skills.
Strong problem-solving and conflict-resolution abilities.
Ability to multitask in a fast-paced environment.
Proficiency operating a point-of-sale system and troubleshooting minor technical issues.
Basic mathematical skills, including accurately handling U.S. currency.
Ability to work independently and as part of a team.
Ability to stand, walk, and move for extended periods.
Frequent use of hands and fingers to handle cash and operate POS equipment.
Ability to occasionally lift up to 20 pounds.
Ability to work outdoors in various weather conditions.

Responsibilities

Promote and sell tickets to passersby, converting them into customers.
Accurately process cash, credit card, and voucher or coupon transactions.
Meet and exceed daily and weekly sales goals.
Maintain appropriate inventory levels for displays, racks, and countertops.
Provide guests with tour and general visitor information in an efficient and friendly manner.
Address guest inquiries, requests, and complaints professionally and effectively.
Solicit customer feedback to improve sales and service.
Answer the phone courteously and professionally.
Securely handle credit card transactions and guest information.
Follow company safety, emergency, and incident-reporting policies.
Communicate operational updates, guest feedback, and sales performance to supervisors.
Maintain positive relationships with City Sightseeing New Orleans affiliates while upholding a fun and professional company image.
Assist with additional operational tasks as requested by the General Manager or Supervisor.