Mobile Program Manager

GRACELIGHT COMMUNITY HEALTH•Los Angeles, CA

13d

About The Position

Gracelight Community Health is launching a new Mobile Field Medicine Program to extend comprehensive primary care and specialized services, including Enhanced Care Management (ECM) and Community Supports, directly to housing-insecure and high-risk Medi-Cal members across Los Angeles County. The Mobile Program Manager will play a critical leadership role in building and managing this innovative "health center on wheels" from the ground up—overseeing all day-to-day operational aspects of the mobile units, establishing essential community and payer partnerships, and ensuring high-quality, integrated service delivery in field settings. This is a dynamic, field-facing role ideal for someone who is highly self-directed, relationship-driven, operationally adept, and deeply motivated to drive health equity through mobile innovation and direct community engagement.

Requirements

Bachelor’s degree in Public Health, Social Work, Healthcare Administration, or related field or equivalent operational experience required.
3–5 years of progressive experience in FQHC operations, Medi-Cal program management, housing navigation, ECM delivery, or mobile health programs.
Demonstrated ability to build cross-sector partnerships and effectively negotiate service agreements.
Deep knowledge of Medi-Cal, Cal AIM, Enhanced Care Management, and Community Supports programs is essential.
Strong organizational, project management, and communication skills.
Must be self-directed, independent, adaptable, and comfortable working in community-based environments.
Must be able to meet and receive a criminal records clearance, as required by Title XXII, other licensing regulations, and Gracelight practices.
This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies are all essential job requirements.
A personal cell phone with reliable service and, if applicable, a data plan to use for business purposes.
May be required to obtain and maintain First Aid and CPR certification.

Responsibilities

Identify, engage, and secure service agreements or MOUs with transitional housing providers, shelters, supportive housing agencies, and other key community partners to establish mobile clinic sites.
Support completion of vendor contracts, equipment procurement, and operational readiness activities.
Assist in finalizing all operational workflows, including patient intake, scheduling, service delivery protocols, and patient navigation processes specific to the mobile setting.
Collaborate with Human Resources and Clinical leadership to finalize mobile team staffing coordination plans, ensuring all roles are defined and filled prior to launch.
Prepare detailed mobile deployment schedules and site engagement plans, optimizing routes and maximizing patient reach.
Support reporting activities for the PATH CITED grant (e.g., documentation of partnerships and ramp-up milestones).
Oversee the day-to-day operations of the mobile units, functioning as the primary site manager, ensuring smooth clinical and administrative workflows in a field setting.
Manage and optimize mobile unit scheduling, site coordination, and field team support, addressing logistical challenges proactively.
Ensure proper maintenance, cleanliness, and stocking of the mobile units, including medical supplies, equipment, and general upkeep.
Implement and monitor safety protocols and emergency preparedness plans specific to mobile operations, safeguarding staff, patients, and assets in diverse community environments.
Monitor and drive achievement of key program metrics, including patient enrollment, referral activity, site engagement, and overall service delivery targets for both primary care and ECM services.
Oversee ECM enrollment metrics specifically, ensuring adherence to contractual targets and optimizing patient identification and engagement.
Analyze operational data to identify areas for efficiency improvements, patient flow optimization, and quality enhancement within the mobile program.
Lead quarterly evaluations of operational effectiveness and actively assist in expansion planning (e.g., addition of new units, teams, or community sites).
Serve as the primary liaison to housing sites and community partners, maintaining strong collaborative relationships.
Support payer reporting requirements and internal quality improvement efforts.