Mobile Product Manager - Associate

Morgan Stanley•Calgary, AB

About The Position

As Product Owner of the ETRADE by Morgan Stanley App API team, the ideal candidate should have experience leading an agile team through the complete delivery process (creating roadmaps, writing clear & concise product requirements and post launch activities like compiling customer feedback into actionable items). Experience with leading a service side team, API architecture development and more technical focused requirements is strongly preferred. This role will also act as the ETRADE by Morgan Stanley iOS and Android Production Support lead so a successful candidate will also possess strong interpersonal skills, working knowledge of industry trends/competitors and understanding customer needs.

Requirements

2-5 years of experience as software or digital product manager, business analyst or equivalent with experience working within an agile/scrum development process
Proficient at defining, analyzing, documenting, and communicating product and software requirements in an agile software development setting
Keen intellect – ability to gather, analyze and synthesize a significant amount of information, and turn it into clear and actionable product requirements
Naturally curious, analytical, and data-driven – demonstrated track record of utilizing data to measure performance, identify opportunities, and make successful decisions
Experience collaborating with UI/UX designers and developers to deliver client-friendly products and user experiences
Understanding and knowledge of web and mobile technologies
Written and verbal communication skills able to effectively interact and influence a diverse set of business and technical stakeholders
Efficient at managing multiple projects and initiatives concurrently under deadline constraints
Self-motivated, detailed-oriented, team player, and organized

Nice To Haves

Experience with leading a service side team, API architecture development and more technical focused requirements is strongly preferred.
Knowledge or exposure to wealth management and online brokerage/banking preferred.

Responsibilities

Build and maintain prioritized product backlog – identify, groom, and validate epics and user stories for agile sprints; Support backlog refinement and sprint planning ceremonies to communicate requirements and drive consensus with squad and program stakeholders
Work closely with the technology team to assure effective communication of requirements and rapid delivery of key product releases
Conduct hands-on functional testing and validation of business requirements in conjunction with Quality Assurance teams
Collaborate with key stakeholders from business, technology, UX, risk, cyber & fraud, communications, legal & compliance to elicit requirements
Own release management of your channel by coordinating with internal and external stakeholders to meet release deadlines
Coordinate with 5 other Mobile Product Owners to manage overall API release scope and ensure API releases are meeting release-date deadlines
Map out key release dependencies to ensure team is releasing features in sequential order
Prepare presentations, user demos, and status updates
Act as the Mobile Team Liaison between all mobile Product Owners and internal client services team to triage issues with clients and communicate workarounds where applicable
Monitor qualitative and quantitative feedback channels following releases to identify and triage potential issues across Android and iOS mobile applications
Coordinate with the entire Mobile PO team to prepare and report weekly on issue statuses with a focus on remediation plans, issue severity and impacted audiences
Monitor client “wants” to determine and track trends in client feedback for enhancement ideas
Partner with Marketing team to monitor all feedback channels (i.e. App stores, ratings prompts) to determine trends and plan for feedback campaigns
Collaborate with iOS and Android Product Owners on enhancements that require Mobile API updates
Keep in tune with wealth management industry competitor activity and trends related to mobile
Gather, organize, and assimilate internal and external feedback to identify and prioritize product gaps, enhancements, and new features
Contribute to business justification for key new features and funding requests, factoring in customer needs, quantitative business case projections, and the competitive landscape
Track and communicate progress on core mobile KPIs