Mobile Phlebotomist (MAKO)

The Health Alliance•Charlotte, NC

About The Position

The Mobile Phlebotomist travels to skilled nursing facilities and private residences to provide specimen collection services. The role collects urine, oral fluid, and blood specimens accurately and on time, following established procedures. It also involves preparing requisitions, processing and packaging specimens for transport, and maintaining required records and collection logs. The position includes clerical and operational tasks such as filing, customer-log maintenance, data entry, expense-form submission when applicable, inventory assistance, supply stocking, and keeping the work area clean. The Mobile Phlebotomist follows departmental and company policies, safety and compliance procedures, grooming and dress standards, and confidentiality requirements. The role also requires courteous communication with patients, clients, coworkers, and the public, and prompt escalation of unresolved problems to the appropriate personnel.

Responsibilities

  • Travel to skilled nursing facilities and private residences to service patients.
  • Treat customers courteously and communicate appropriately with clients, customers, coworkers, and the general public.
  • Collect urine, oral fluid, and phlebotomy specimens accurately, on time, and according to established procedures.
  • Complete requisitions accurately and process and package specimens for transport.
  • Maintain required records, documentation, and collection logs.
  • Read, understand, and comply with departmental policies, protocols, and procedures, including procedure, safety, compliance, automobile, employee handbook, and quality assurance policies.
  • Perform clerical duties, including filing, maintaining customer logs, data entry, and department-related clerical work when assigned.
  • Submit accurate expense forms on the required day, when applicable.
  • Follow company grooming, dress, and lab coat policies and maintain a neat, clean appearance.
  • Report to work on time and follow attendance guidelines.
  • Answer telephone calls in a friendly and helpful manner using the company name, self-identification, and a helpful statement.
  • Keep information confidential in accordance with company and procedural policies.
  • Immediately communicate unresolved problems to the appropriate manager, supervisor, group leader, or Phlebotomy Services Representative II.
  • Keep the work area neat and clean and dispose of biohazard containers when scheduled.
  • Assist with inventories and other assigned tasks, and stock supplies as needed.
  • Answer phones and dispatch calls when assigned.
  • Participate in teams and special projects when asked.
  • Perform other duties as assigned.
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