Mobile Notary Coordinator, Default Services- Loss Mitigation
About The Position
ServiceLink, a leader in the mortgage industry, is seeking an action-oriented individual with superior attention to detail and accuracy to fill the position of Mobile Notary Coordinator. The ideal candidate must possess excellent communication and problem-solving skills as well as a strong desire to provide customers with the highest level of satisfaction. This is an in-office position at our Irvine, CA location. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. Reliable transportation is required.
Requirements
- High School diploma or equivalent required.
- Detail oriented, efficient and organized.
- Exceptional customer service and phone etiquette skills.
- Exceptional customer service skills
- A penchant for excellence. You will use your strong attention to detail to maintain our quality standards.
- The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients.
- Excellent verbal and written communication skills.
Responsibilities
- Place welcome calls to consumers, on behalf of our clients, with the intention of scheduling mobile notary signing appointments
- Monitor voice mail and Follow up on scheduling orders, as needed.
- Ensure company’s 24-hour-turn-around time commitment to client(s) is met by monitoring and prioritizing work-in-progress reports
- Handle a large pipeline of scheduling orders.
- Perform quality control check on executed documents
- Shipping executed documents back to our clients
- Enter scheduling appointments, as necessary
- Confirm signing appointment completion via phone and/or email with notaries and customers.
- Perform QC checks on executed documents being returned from borrowers
- Shipping executed documents to client for countersignature
- Adhere to all company policies and procedures
- Meet minimum production goals and quality requirements as set by management
- Proficient in ServiceLink operating systems and internal search engines
- Perform all other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
