Loss Mitigation Specialist

Zippy•Dallas, TX

2d•Remote

About The Position

Zippy is seeking a Loss Mitigation Specialist to manage a pipeline of delinquent accounts. The role involves engaging borrowers, evaluating hardships, collecting documentation, and executing workout solutions (retention or liquidation). This is a high-accountability position focused on speed, accuracy, and resolution outcomes in the context of manufactured home loans.

Requirements

2+ years of experience in loss mitigation, mortgage servicing, underwriting, or related field
Strong working knowledge of loss mitigation solutions and default processes
Experience reviewing borrower financial documents (tax returns, pay stubs, bank statements)
Ability to manage a pipeline and prioritize effectively in a deadline-driven environment
Strong communication skills with the ability to handle sensitive financial conversations
Detail-oriented with sound judgment and decision-making ability
Proficiency in Microsoft Office and servicing platforms

Nice To Haves

Experience with chattel or non-traditional lending products
Knowledge of CFPB or other regulatory requirements
Bilingual (Spanish/English)

Responsibilities

Manage an active pipeline of delinquent accounts requiring loss mitigation evaluation
Review borrower financials and determine eligibility for workout solutions
Drive the collection of complete and accurate documentation—minimizing back-and-forth and delays
Clearly communicate available options to borrowers, including retention (repayment plans, deferrals, modifications) and liquidation paths (e.g., voluntary surrender)
Make timely, well-supported decisions based on hardship, financial capacity, and guidelines
Maintain consistent follow-up to keep files moving and avoid stagnation
Ensure all accounts are handled in compliance with applicable regulations and internal policies
Document all activity accurately within servicing systems
Partner with Collections, Underwriting, Legal, and Default teams to move accounts to resolution
Meet or exceed defined KPIs (cycle time, conversion rates, quality, and borrower experience)

Benefits

Competitive salary with the potential for annual bonuses and variable pay
Equity in the company
Medical, dental, and vision insurance
Company-subsidized benefits like STD, LTD, and life insurance
Medical & dependent care FSAs
Resources for training and licensing
Generous PTO
Wellbeing Programs (Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder)
Paid parental leave
No Meeting Wednesdays
Career growth opportunities (promotion from within)