Mobile Locksmith Technician - Cincinnati, OH
About The Position
Hillman is seeking a Mobile Locksmith Technician to join its Automotive Key Services team. The technician operates a fully equipped mobile service van and provides automotive key cutting, duplication, programming, key fob, and locksmith services at customer locations. Working alongside an Automotive Mobile Sales Representative, the technician serves as the field technical expert, diagnoses customer needs, troubleshoots issues, and provides professional, customer-focused solutions. The position combines independent field work, customer interaction, and advanced automotive technology. The technician is responsible for maintaining the van, inventory, supplies, and equipment; coordinating appointments and daily service activities; and representing Hillman with professionalism. Travel to one store location per day within a 50-mile radius is expected. Typical hours are 9:00 AM to 5:00 PM, with schedule options of Thursday through Monday or Friday through Tuesday. Weekend availability is required. Compensation is $25 per hour plus 5% commission on sales. Hillman provides a service van, a business fuel card, paid training and development, medical, dental, and vision benefits, a 401(k) with company match, paid time off, holiday pay, and career advancement opportunities.
Requirements
- High school diploma or GED.
- Valid driver's license with a satisfactory driving record.
- Ability to obtain and maintain a Locksmith License where required.
- Strong customer service and communication skills.
- Basic computer, email, and mobile technology proficiency.
- Ability to regularly lift up to 50 pounds.
- Ability to safely operate a motor vehicle.
- Ability to work in a mobile, field-based environment.
- Flexibility to work weekends and varying schedules as business needs require.
- Travel to one store location per day within a 50-mile radius.
Nice To Haves
- Locksmith experience.
- Automotive service experience.
- Experience with key cutting, programming, or vehicle electronics.
- Technical troubleshooting experience.
- Retail or customer-facing service experience.
- Experience using aftermarket key programmers and diagnostic equipment.
- Bilingual English and Spanish language skills.
- Experience with automotive transponder systems and vehicle key technologies.
- Experience with electronic and manual key-cutting equipment.
- Experience with OEM vehicle systems and programming platforms.
- Experience with mobile technology and service applications.
Responsibilities
- Provide automotive key cutting, duplication, programming, and key fob services at customer locations.
- Diagnose customer needs and recommend appropriate solutions.
- Partner with the Automotive Mobile Sales Representative to deliver a seamless customer experience.
- Serve as the technical expert in the field while maintaining a customer-first approach.
- Troubleshoot issues and provide effective solutions professionally.
- Manage and maintain a fully equipped mobile locksmith van.
- Maintain inventory, supplies, and equipment readiness.
- Coordinate customer appointments and daily service activities.
- Keep the van organized, professional, and customer-ready.
- Build positive customer experiences and trust through professionalism, expertise, and reliability.
- Represent Hillman with integrity and exceptional service.
- Share feedback and recommendations to improve operations and customer experiences.
Benefits
- Company-provided service van.
- Fuel card for business use.
- Paid training and development.
- Medical, dental, and vision benefits.
- 401(k) with company match.
- Paid time off and holiday pay.
- Career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
