Diesel Technician Mobile

Ryder•Austin, IN

10d

About The Position

Torque by Ryder is hiring a permanent, full-time Experienced Mobile Diesel Technician to support its heavy-duty truck fleet in Austin, Indiana. The technician independently diagnoses, maintains, and repairs heavy- and medium-duty vehicles, performs preventive maintenance and complex mechanical and electronic repairs, and assists with roadside breakdowns through remote triage. A mobile service vehicle, fuel card, and company cell phone are provided. The position offers a flexible 40-hour work week, hourly pay of $36.00 based on experience, and a $2,000 retention bonus paid quarterly during the first year. Additional training is provided to support career development and required technician qualifications. The technician works with customers, drivers, other technicians, and internal teams to identify repair needs, coordinate schedules, explain estimates, and ensure quality work and customer satisfaction. Duties also include facility maintenance, road testing vehicles, maintaining service and compliance records, using shop management and electronic documentation systems, and following applicable safety, DOT, environmental, and company requirements.

Requirements

High school diploma or equivalent preferred.
Vocational or technical certification.
Basic tools are required, and the technician must have the minimum tools required by Ryder Maintenance Policy 2.02.
Four or more years of experience with mechanical repairs and diagnostics on heavy-duty and medium-duty equipment.
Demonstrated aptitude and applied experience repairing automotive gasoline or diesel engines, including preventive maintenance, oil changes, brake and tire work, diagnostics, air-conditioning and electrical repairs, and advanced repairs such as major engine, diesel after-treatment, or fuel-injection work.
Ability to take home and secure an assigned mobile service truck and its contents, as applicable.
Ability to drive Ryder vehicles.
Ability to understand and follow company policies and complete repair orders using company systems.
Ability to build professional relationships across organizational levels, work independently and as part of a team, and prioritize workload.
Hands-on mechanic, customer service, and account management skills.
Strong verbal and written communication skills.
Flexibility, self-direction, and ability to perform in a fast-paced environment.
Self-starter with a self-sufficient approach; able to multitask and demonstrate organization, time management, attention to detail, and follow-up.
Entrepreneurial spirit.
Complete Preventive Maintenance (PM230 and PM298) within 90 days.
Complete Brakes-Air (BA220 and BA298) within 90 days.
Meet brake mechanics/inspectors FMCS 396.25 requirements.
Complete Hydraulic Brake (BH220 and BH298), where appropriate, within 90 days.
Complete Tire & Wheel TW220 within 90 days.
Complete CF609 and A/C training and qualification (AC220 and AC298) within 180 days.
Complete HD electrical DR208 within 90 days.
Complete Svc Island Support SBTIII training (SBT220) and SBT Phase 2 within 180 days.
Complete two OEM online diagnostic-tool software courses as required by the location's predominant fleet make.
Pass a Ryder drug test, DOT physical, Ryder road test, and Ryder background and motor vehicle check, including drug and alcohol verification from previous employers for the last three years.

Nice To Haves

Post-secondary degree or technical certifications preferred.
Four or more years of relevant work experience preferred.
Non-commercial Class E driver's license preferred.
Valid Class A commercial driver's license preferred.

Responsibilities

Make decisions about vehicle diagnostics and repairs.
Perform standard and preventive vehicle maintenance, complex repairs, and electronic diagnostics with minimal support.
Access and use internal and external maintenance documents and diagnostic computers or software when applicable.
Perform remote triage with RCRC and customers to determine appropriate assistance for roadside breakdowns.
Perform facility maintenance duties.
Interact with customers and drivers to determine the nature of complaints and repair needs.
Instruct and advise other technicians on maintenance procedures and diagnostics.
Manage relationships with non-contractual customers, including preventive maintenance, repair issue resolution, and discussion of repair estimates.
Coordinate work schedules as required by customers.
Road-test vehicles to identify complaint causes, verify repair quality, and support customer satisfaction.
Perform preventive maintenance and repairs across vehicle systems, including air and hydraulic brakes, air conditioning and heating, electrical and charging systems, clutches, cooling and cranking systems, lighting, axles, driveline, engines, fuel systems, steering, suspension, tires and wheels, liftgates, and vehicle coupling systems.
Use shop management system functions and available electronic documentation.
Perform work in accordance with federal, provincial, and corporate compliance guidelines, including safety and DOT requirements.
Maintain service, safety, and environmental records required by corporate and government requirements.
Meet company maintenance measurements related to inspections and preventive maintenance of brakes, tires, wheels, and other customer-safety items.
Perform other duties as assigned.

Benefits

Hourly pay of $36.00 based on experience, paid weekly.
$2,000 retention bonus paid every quarter within the first year.
Flexible 40-hour work week; weekend premiums apply.
Fuel card and company cell phone.
Mobile service vehicle provided.
Medical, dental, and vision coverage after 30 days.
80 hours of PTO in the first year, starting on Day 1.
Yearly merit pay increases.
401(k) company match.
PPE, uniforms, and boot allowance.
Paid training and additional training to develop skills.
Safety-first workplace and state-of-the-art equipment.
Top Tech Competition awards of $250 to $50,000 per year.
Extra paid day off for U.S. military veterans.
15% company stock discount.
Up to $5,000 in technician tuition repayment.
12 weeks of paid maternity leave, subject to eligibility criteria including work tenure.
Employee discounts on tools, vehicles, travel, technology, and more.