Mobile Device Management Engineer (Puerto Rico)

RTX•Santa Isabel, PR

8d•Remote

About The Position

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense. The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico: The Mobility Device Management (MDM) Engineer will be responsible for working within a small team of dedicated engineers to build, test and implement product solutions based on a set standard of requirements. This includes the ability to translate vendor products, product code, roadmap services and implement without negatively impacting current processes. The MDM Engineer will provide the engineering and fourth level support for Mobile device, connectivity, and MDM related issues. This role will also architect and implement changes to both Sandbox and Production MDM Environments . The successful candidate will be responsible for understanding Mobile Device management tool, Mobile security, and how products integrates into Raytheon Technologies and customers. Individual will be responsible for understanding overall product, how to manage, support and initiate changes including the ability to demonstrate deep technical skills, proficiency with the design, implementation and support of Mobile hardware, Applications, and MDM tools.

Requirements

A University Degree or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years experience.
Experience with preparing and delivering written and verbal reports and general communications to audiences of varying levels of seniority and technical ability.
Experience collaborating and coordinating activities with stakeholders and infrastructure teams on upgrades, installations, and integrations.
Experience with both on-premise and Cloud MDM Solutions
Experience with MAM deployments
Experience with Control Access Policies
Experience with Azure Active Directory and networking
Experience working with Powershell scripting

Nice To Haves

Experience with O365 GCC-High
Experience multiple MDM solutions such as Workspace One, Mobileiron, Intune, JAMF, etc.
Active Directory Federated Services (ADFS)
Microsoft Azure Active Directory
Strong analytical problem solving, priority setting, facilitation, and collaboration skills.
Demonstrated ability to effectively communicate ideas and lead through influence to accomplish challenging goals & objectives.
Excellent understanding of document control, update processes and tools.
Must work well under pressure and have the flexibility to manage multiple demands.
Self-starter and independent thinker who is capable of finding and developing solutions.

Responsibilities

Implement and manage Mobile Device Management (MDM) solutions such as MobileIron and Intune
Configure and deploy mobile devices, applications, and configurations based on RTX and BU requirements.
Develop and enforce mobile security policies, compliance standards, and procedures.
Participate in vendor meetings to ensure vendor is delivering services timely and aware of product issues.
Participate in troubleshooting, drive gaps and issues to resolution.
Independently undertake projects of a complex nature and ad-hoc requests as required.
Provides support, (architecture, administration, maintenance, monitoring, backup, contingency), for multiple MDM technologies and environments
Architects improvement opportunities spanning service delivery, user experience, security, etc.
Implement and execute system upgrades of the on premise and cloud servers
Maintain existing and, as required, develop new documentation that will include but is not limited to SOPs and System Architecture Guides and diagrams adhering to organizational templates, policies, and standards
This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.