Mobile Customer Service Representative I

Bank of Bird-in-Hand • Paradise, NV

1d • Onsite

About The Position

We are seeking a dedicated and personable Mobile Customer Service Representative to join our Community Banking team. This role would be working on one of our mobile branches that brings banking to the community! The ideal candidate will excel in providing exceptional customer support and client service to our walk-in customers through effective communication and problem-solving skills. This role involves engaging with customers to address inquiries, process transactions, and ensure overall customer satisfaction. The position offers an opportunity to develop your skills in a dynamic, fast-paced setting while contributing to the company's reputation for integrity, excellence, teamwork, and outstanding service. As a Bank of Bird-in-Hand Customer Service Representative, you will interact regularly with our walk-in customers, responding promptly and professionally to in-person customer inquiries, providing accurate information about our Bank’s products and services, and assisting customers with opening all types of deposit accounts. You’ll also provide outstanding support as you assist customers with routine account-related requests such as funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties. The ideal candidate will demonstrate excellent interpersonal and communication skills to foster positive relationships and assist in research and resolving customer problems by analyzing issues, working with other bank departments when necessary and offering appropriate solutions.

Requirements

• Prior customer service experience
• 1+ years of banking experience
• Strong verbal communication skills
• Familiarity with Microsoft Office Suite and basic computer skills necessary for data entry and documentation
• Ability to handle cash transactions accurately when applicable.
• Proven ability to multitask efficiently in a fast-paced environment with excellent typing skills.
• Demonstrated analysis skills for assessing customer needs and providing tailored solutions.

Nice To Haves

• Experience with sales techniques or cross-selling/upselling is advantageous.

Responsibilities

• Engaging with customers to address inquiries, process transactions, and ensure overall customer satisfaction.
• Responding promptly and professionally to in-person customer inquiries.
• Providing accurate information about the Bank’s products and services.
• Assisting customers with opening all types of deposit accounts.
• Assisting customers with routine account-related requests such as funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties.
• Researching and resolving customer problems by analyzing issues.
• Working with other bank departments when necessary and offering appropriate solutions.
• Handling cash transactions accurately when applicable.

Benefits

• Competitive Medical, Dental, Vision Coverage
• 401(k) Retirement Plan
• Company Paid Life, STD, and LTD
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options
• Paid Time Off (PTO), Volunteer Time Off (VTO), and Birthday PTO
• 12 Paid Holidays
• Tuition Reimbursement
• Company Events and Picnics

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed