Customer Service Representative - Mobile
About The Position
The Customer Service Representative - Mobile is a crucial part of the mission to save lives and support the community. This role involves greeting and registering donors, providing excellent customer service to ensure a positive experience, and adhering to all safety and regulatory guidelines. The position requires fostering teamwork, adaptability, and the ability to meet irregular working hours, including weekends. The representative will also be responsible for paperwork, maintaining confidentiality, assisting with donor reactions, and ensuring a clean and organized workspace.
Requirements
- High school diploma or equivalent required.
- Superior customer service skills are essential in this role.
- The individual must be well organized, attentive to detail, adapt easily to varied work conditions and scheduled hours.
- Adapt easily to change; must present with pleasant, positive attitude; demonstrate honesty and dependability.
- Must be able to fluently speak, read, write, and comprehend English.
Responsibilities
- Greet and register all presenting donors professionally.
- Provide customer service by acknowledging the donor in a respectful manner, and striving to provide each donor with a positive and pleasant experience which would encourage their return.
- Observe all safety/OSHA policies and FDA and AABB guidelines & regulations.
- Adhere to all SOP associated with the registration process.
- Foster team work and the ability to work well with different personality types, adaptable to different working surroundings, flexible and dependable, as well as able to meet irregular working hours, including weekends.
- Demonstrate knowledge of and accurately complete specific paperwork associated with directed, autologous, & therapeutic donors.
- Maintain donor/patient confidentiality at all times.
- Assist with treatment of donor reactions as necessary.
- Maintain neat, clean work space.
- Assist in restocking, careful set up and packing up equipment, and oversee refreshment area as appropriate.
- Perform any other duties as requested by Donor Services Supervisor or Management team.
Benefits
- Competitive Pay: $18.02/hour
- Growth Opportunities: Gain valuable experience in the healthcare industry and advance in a supportive environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
