Customer Service Representative I

ProCare Rx Career • Gainesville, GA

11d • Onsite

About The Position

This is a full-time, non-exempt position responsible for handling inbound telephone calls, assessing and resolving client issues, and documenting pertinent information. The role requires excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team. The position is based onsite in Gainesville, GA, with a regular shift from 1:00 PM to 10:00 PM, including one weekend day per week. Training will be conducted from 9:00 AM to 6:00 PM for the initial weeks.

Requirements

• Minimum 1 year experience in a customer service position, preferably in a call center environment.
• Proficient PC skills in Windows-based applications.
• Excellent verbal and written communications skills.
• Excellent telephone etiquette and strong customer service orientation.
• Highly organized with strong attention to detail.
• Excellent time management skills.
• Ability to work independently and with a team.
• Ability to exercise logical critical thinking in problem solving.
• Ability to be flexible and quickly adapt to the changing needs in the department.
• Flexible with scheduled work hours.

Nice To Haves

• PBM (Pharmacy Benefit Management), Pharmacy Technician or health care industry experience preferred.
• Bilingual English/Spanish is a plus.
• Pharmacy Technician Certification is a plus.

Responsibilities

• Promptly and courteously answer inbound telephone calls.
• Assess, prioritize and resolve client issues using good listening and comprehension skills.
• Escalate issues to management as appropriate.
• Document and retain all pertinent information.

Benefits

• Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.
• Paid vacation and holiday pay.
• Employee Wellness Program.
• 401(k) with a company match.
• Employee Assistance Program.
• Employee referral program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED