Mobile Customer Service Coordinator

Pohanka of Salisbury•Salisbury, MD

7d•Onsite

About The Position

Pohanka of Salisbury is hiring for a Mobile Customer Service Coordinator. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent working environment and temperature-controlled shop. If you are an outgoing individual with a passion for delivering a unique and positive customer experience, we want to talk to you! The Pohanka Family of Dealerships is firmly entrenched in the Washington DC Metro. Starting as a single service repair facility back in 1919, our group has grown to a family of 20 dealerships throughout Northern Virginia, Maryland, Washington DC, and Texas. Since 1919, five generations of the Pohanka family and our associates have provided our loyal customers a variety of easy ways to meet their needs. At Pohanka, you can expect to work on a dedicated team of professionals. Our team works with a collaborative approach and encourages success amongst each of our members. We are interested in helping your career and adding to your resume. Join our team and develop your skill set and realize your potential!

Requirements

Proven record of achieving exceptional Customer Satisfaction
Strong multitasking and time management skills a must
Strong organizational skills
Computer Skills in MS office apps as well as the ability to learn and operatie in internal computer systems
Excellent written and oral communication skills
Positive and personality
Above average energy level
Personal and professional integrity

Nice To Haves

Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a plus
Logistics dispatch and copordination is a plus

Responsibilities

Communicate with Comercial and Retail Clients to schedule mobile service appointments
Manage the daily workflow and the dispatch of Mobile Techs to customer locations
Build and manage customer files for new Customers and enter them into our telematics system
Complete all repair orders in our dealership system and telematics database to insure the integrity of our scheduler
Establish strong Customer Service relationships with current customers and follow up on all appointments and service requests
Monitor the progress of each vehicle throughout the day, and confirm that the mobile work was completed as requested.
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers