Mobile Crisis Response
About The Position
Mobile Crisis Response personnel assess and determine dispositions for crisis emergencies in the Community Counseling Center service area, serving people at risk of harming themselves or others. The role involves assessing individuals’ current situations to support their physical and psychological safety and determine appropriate treatment. Staff work closely with local law enforcement, emergency departments, treatment teams, outside providers, and support systems. They may also provide agency discharge documentation and follow-up to help ensure people are linked to services. The position operates within the Missouri Access Crisis and Response System (MOCARS). Crisis calls screened by Behavioral Health Response are forwarded to the center’s on-call staff, who conduct assessments and determine dispositions in emergency rooms and law enforcement offices in the designated counties.
Requirements
- Meet the Tier Two Mobile Crisis Response requirements outlined by the Missouri Department of Behavioral Health.
- Possess a master’s or bachelor’s degree in a human services field.
- Have a valid Missouri Class E driver’s license, or a Class D driver’s license if an Illinois resident.
- Provide proof of continuous auto insurance.
- Have an acceptable driving record as outlined by agency policy.
Responsibilities
- Respond to crisis emergencies and conduct assessments in accordance with agency procedures in designated counties.
- Make appropriate referrals and assist with hospitalizations.
- Coordinate with other agencies and community resources.
- Complete the involuntary commitment process when needed.
- Follow up on dispositions to ensure linkage to services has occurred.
- Assist with agency discharges as needed.
- Complete accurate and timely documentation after each crisis, including crisis screening assessments, PHQ-9, Columbia Severity Suicide Rating Scale (C-SSRS), and Stanley Brown Safety Plans.
- Communicate and collaborate with clients’ treatment teams, outside providers, and support systems to gather information and assist with safety planning.
