Mobile Crisis Peer Support Specialist PART-TIME

Oakland Community Health Network•Pontiac, MI

1h•Onsite

About The Position

The Mobile Crisis Peer Support Specialist works under the supervision of the Mobile Crisis Supervisor and responds with a mobile crisis clinician to individuals experiencing emotional or behavioral crises. The role provides emotional support, de-escalation, recovery-oriented peer support, and assistance with crisis assessment, stabilization, safety planning, and connection to ongoing services. It includes supporting individuals and families in office, community, and home settings; coordinating resources and follow-up; collaborating with multidisciplinary teams; and maintaining detailed documentation. This is a part-time, onsite position based in Troy, Michigan. The schedule consists of three 12.5-hour shifts per week on the day shift, 7:00 AM–7:30 PM, including every other weekend (Saturday and Sunday). The position requires travel to community settings and availability for meetings or events that may occur outside standard office hours. Work is performed primarily in an office environment.

Requirements

High school diploma or GED.
One year of experience providing peer support services.
Must have a Crisis Peer Credential or be willing to obtain one within 90 days of hire.
BLS (Basic Life Support) and First Aid certification must be obtained after hire and before providing direct services.
Complete Recipient Rights training, agency-specific onboarding, and crisis intervention training.
Valid driver’s license and active liability insurance.
Reliable vehicle and available transportation to and from OCHN and required offsite meetings or site visits.
Satisfactory criminal and driving record background checks.
Must be at least 18 years old.
Ability to remain calm and supportive in high-stress situations.
Ability to work independently and as part of a team, and flexibility to adapt to evolving needs and schedules.
Strong organizational, time-management, critical-thinking, decision-making, analytical, and problem-solving skills.
De-escalation and conflict-resolution skills; high emotional intelligence, empathy, and strong ethical standards.
Clinical knowledge of mental health and suicide prevention.
Good documentation and record-keeping skills.
Knowledge of HIPAA, Microsoft 365, and Recipient Rights.
Must be able to complete the physical requirements of the job with or without reasonable accommodation.

Nice To Haves

Associate degree or higher.
Certified Peer Support Professional (CPSP), Certified Addiction Peer Recovery Coach (CAPRC), or Certified Addiction Recovery Coach (CARC) certification.
Customer service experience.
Crisis de-escalation experience.
Experience working with adults with severe mental illness, substance use disorder, or intellectual/developmental disabilities.
Background in recovery-oriented or trauma-informed care environments.
Experience working with Electronic Health Record systems.
Ongoing professional development in trauma-informed care and recovery coaching.

Responsibilities

Respond to crisis situations with a mobile crisis clinician in office, community, and home settings.
Provide emotional support and de-escalation using lived experience and coping strategies.
Share a personal recovery journey to inspire hope and model resilience.
Assist with initial assessments to identify needs during a crisis.
Collaborate with individuals and crisis teams to develop short-term goals and personalized crisis plans.
Support crisis stabilization through safety, relapse prevention, and coping strategies.
Advocate for individuals and promote self-driven recovery pathways.
Help individuals access Medicaid, food stamps, housing, and other financial or social supports.
Assist with daily living skills, vocational goals, and community integration.
Attend follow-up appointments to ensure warm hand-offs to ongoing services.
Connect individuals and families to community resources and peer support networks.
Facilitate social and recreational activities to reduce isolation and promote connection.
Encourage engagement in treatment and personal growth.
Promote self-advocacy and help build natural support systems.
Provide consultation to providers from the individual’s perspective in team meetings.
Maintain awareness of client rights, cultural sensitivity, and social service regulations.
Travel to community settings to provide direct support and crisis response.
Maintain accurate and detailed documentation of client progress, peer notes, and follow-ups.
Collaborate with law enforcement, first responders, and multidisciplinary teams.
Follow organizational guidance regarding safety in the community.
Refer individuals to appropriate service providers for clinical psychosocial evaluations through in-office, telehealth, or community-based visits.
Perform related duties as assigned.