Mobile Crisis CORE Team Qualified Professional

Therapeutic Alternatives•Raleigh, NC

10d

About The Position

The Mobile Crisis CORE Team Qualified Professional helps maintain the minimum standards and outcomes of the Crisis, Outreach, Reduction and Engagement (CORE) Team. The role is based at a designated Emergency Medical Services station in Wake County and provides outreach, assessment, referral, linkage, coordination, and post-crisis support to county residents identified by Wake County EMS advanced practice paramedics. The professional coordinates with individuals, their treatment providers, EMS personnel, and other staff; supports continuity of care and appropriate use of emergency crisis services; and protects each recipient’s dignity, safety, rights, and confidentiality. The position also requires compliance with agency and Wake EMS procedures, HIPAA, training requirements, and reporting obligations.

Requirements

Bachelor’s degree in a human service field and either two years of full-time, post-bachelor’s degree accumulated MH/DD/SA experience with the population served or two years of full-time, post-bachelor’s degree accumulated supervised experience in alcoholism and drug abuse counseling as a substance abuse professional; alternatively, a bachelor’s degree in a non-human-service field and either four years of the specified MH/DD/SA experience or four years of the specified supervised substance abuse counseling experience.
At least one year of experience working with individuals with mental health or substance use disorders.
Knowledge, skills, and abilities required by the population and age to be served.
Complete any required training within the first 90 days of hire.
No substantiated findings on the NC Personnel Registry/Health Care Program and no listing on the HHS/OIG List of Excluded Individuals/Entities.
SBI and DMV records must meet the requirements of area mental health contracts.
Valid North Carolina driver’s license, maintained throughout employment.
At least eight years of driving experience, as required by the company’s liability insurance carrier.
Ability to lift, push, or pull a minimum of 20 pounds.
Ability to bend, stoop, squat, and reach overhead as needed.

Responsibilities

Co-locate at a designated Emergency Medical Services station in Wake County.
Provide dedicated face-to-face outreach to Wake County residents identified by Wake County EMS advanced practice paramedics within 24–48 business hours.
Use EMS platform data, including individuals’ location, address, and phone numbers, to respond to repeat callers.
Complete the EMS social determinants of health assessment with the individual and use the EMS infrastructure to complete the assessment.
Use evidence-based tools in the assessment process when applicable.
Connect individuals to identified services within seven days of enrollment.
Obtain clinical or medical consultation when necessary.
Notify individuals’ treatment providers when an individual is engaged with the CORE team and link new individuals to providers of their choice.
Provide up to 90 days of post-crisis response support for referrals, linkage, and coordination of services before discharge; support may continue longer by agreement between the provider and EMS.
Educate individuals about their responsibilities for continuity and consistency of ongoing service and appropriate use of emergency crisis services.
Verify the individual’s health insurance plan.
Help maintain each recipient’s self-respect, personal dignity, and physical safety.
Work cooperatively with other staff and relate favorably to recipients and families.
Wear identification, such as a badge, ID, or shirt, to identify personnel to individuals, family members, and other first responders.
Participate in joint training sessions with EMS System personnel when specified.
Report accidents or incidents and suspected abuse, neglect, or exploitation of recipients to the CORE Team Director.
Provide transportation when needed to link individuals to appropriate services, if credentialed by the agency to transport.
Be familiar with Wake EMS policies and procedures and the chain of command.
Follow HIPAA regulations and maintain the confidentiality of individual information.
Operate office equipment as necessary, including a calculator, copier, computer, and fax machine.
Obtain and maintain all training required by the agency; failure to renew classes by their due dates may result in disciplinary action, up to and including termination.
Practice and promote Therapeutic Alternatives, Inc. policies and procedures to ensure the basic rights of people receiving services.
Attend meetings and in-services as directed by the supervisor for continuing education regarding individual rights, choices, and outcomes.
Be polite and courteous to individuals, guests, and staff.
Perform other duties as required by circumstances.