Mobile Crisis CORE Team Qualified Professional

Therapeutic Alternatives•Raleigh, NC

9d•Onsite

About The Position

The Mobile Crisis CORE Team Qualified Professional helps maintain the minimum standards and outcomes of the CORE (Crisis, Outreach, Reduction and Engagement) Team. The role is based at a designated Emergency Medical Services station in Wake County and provides face-to-face outreach, post-crisis support, service referrals, linkage, and coordination for Wake County residents referred by Wake County EMS advanced practice paramedics. The position uses EMS platform information and social determinants of health assessments to engage repeat callers and connect people with appropriate care and community services. The Qualified Professional works cooperatively with EMS personnel, treatment providers, recipients, families, and other staff. The role requires protecting individual rights and confidentiality, maintaining recipients’ dignity and safety, following HIPAA and Wake EMS procedures, completing required training, and reporting incidents or suspected abuse, neglect, or exploitation to the CORE Team Director. Transportation may be provided when needed to link an individual to services if the employee is credentialed by the agency to transport.

Requirements

Bachelor’s degree in a human service field and two years of full-time, post-bachelor’s accumulated MH/DD/SA experience with the population served; or, for a substance abuse professional, two years of full-time, post-bachelor’s supervised experience in alcoholism and drug abuse counseling.
Alternatively, a bachelor’s degree in a field other than human services and four years of full-time, post-bachelor’s accumulated MH/DD/SA experience with the population served; or, for a substance abuse professional, four years of full-time, post-bachelor’s supervised experience in alcoholism and drug abuse counseling.
At least one year of experience working with individuals with mental health or substance use disorders.
Knowledge, skills, and abilities required by the population and age to be served.
No substantiated findings on the NC Personnel Registry/Health Care Program and not listed on the HHS/OIG List of Excluded Individuals/Entities.
SBI and DMV records must meet the requirements of area mental health contracts.
Valid North Carolina driver’s license, maintained throughout employment.
At least eight years of driving experience, as required by the company’s liability insurance carrier.
Ability to lift, push, or pull a minimum of 20 pounds.
Ability to bend, stoop, squat, and reach overhead as needed.
Complete any required training within the first 90 days of hire.

Responsibilities

Co-locate at a designated Emergency Medical Services station in Wake County.
Provide dedicated face-to-face outreach to Wake County residents identified by Wake County EMS advanced practice paramedics within 24–48 business hours.
Use data from the EMS platform, including individuals’ location, address, and phone numbers, to respond to repeat callers.
Complete the EMS social determinants of health assessment with the individual and use evidence-based assessment tools when applicable.
Connect individuals to identified services within 7 days of enrollment in the program.
Obtain clinical or medical consultation when necessary.
Notify individuals’ treatment providers when an individual is engaged with the CORE team and link new individuals to providers of their choice.
Provide up to 90 days of post-crisis response support for referral, linkage, and service coordination before discharge; support may continue beyond 90 days by agreement between the provider and EMS.
Educate individuals about their responsibilities for continuity and consistency of ongoing services and appropriate use of emergency crisis services.
Verify the individual’s health insurance plan.
Help maintain each recipient’s self-respect, personal dignity, and physical safety.
Work cooperatively with other staff and relate favorably to recipients and families.
Wear identification, such as a badge, ID, or shirt, to identify personnel to individuals, family members, and first responders.
Participate in joint training sessions with EMS System personnel when specified.
Report accidents or incidents to the CORE Team Director.
Report suspected abuse, neglect, or exploitation of a recipient to the CORE Team Director.
Provide transportation when needed to link individuals to appropriate services, if credentialed by the agency to transport.
Be familiar with Wake EMS policies and procedures and the chain of command.
Follow HIPAA regulations and maintain the confidentiality of individual information.
Operate office equipment as necessary, including a calculator, copier, computer, and fax machine.
Obtain and keep current all training required by the agency; complete required training within the first 90 days of hire.
Practice and promote Therapeutic Alternatives, Inc. policies and procedures to ensure basic rights for people receiving services.
Attend meetings and in-services as directed by the supervisor for continuing education about individual rights, choices, and outcomes.
Be polite and courteous to individuals, guests, and staff.
Perform other duties as required by circumstances.