Mobile Clinic Receptionist

Arizona Humane Society•Phoenix, AZ

About The Position

The Arizona Humane Society is seeking a full-time Clinic Receptionist for its traveling Healthy Tails Mobile Clinic. The role helps bring veterinary care to pets and owners who may not otherwise be able to access it. The receptionist supports clinic events by assisting the public, scheduling appointments, checking in and out patients, handling payments, maintaining medical records, and collecting and entering clinic data. The position requires travel to event locations and driving the mobile clinic as needed. It follows a four-day workweek; days off vary from week to week, and some weekend work is required. Mobile positions are designated safety sensitive. The role involves frequent standing, walking, sitting, handling objects and controls, reaching, climbing stairs, balancing, stooping, kneeling, crouching, and crawling. The employee may occasionally lift or move up to 50 pounds and must be able to hear over animal noise. Work may involve exposure to dust, heat, cold, temperature changes, wet floors, animal noises, odors, and dander, though most time is spent in a typical heated and air-conditioned office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Arizona Humane Society is an Equal Opportunity Employer and participates in E-Verify. Applicants must pass pre-employment drug and background screening.

Requirements

High school diploma or GED.
Valid driver's license.
Must be at least 21 years old.
Acceptable driving record and ability to pass drug and background screening to be insured as an Arizona Humane Society driver.
One year of experience in customer service or a receptionist position.
One year of experience answering multiple phone lines and making appointments.
Ability to meet the physical demands described, including occasionally lifting or moving up to 50 pounds and hearing above animal noise.

Nice To Haves

Experience in the veterinary field.

Responsibilities

Respond to telephone inquiries promptly, accurately, courteously, and professionally.
Schedule wellness and vaccination appointments, surgeries, and other clinic appointments.
Check in patients for surgery and wellness checks according to clinic protocols, ensuring records are accurate.
Collect fees, enter payments in the computer, make change as needed, and balance the cash drawer daily.
Provide clients with home-care instructions and explain medications as needed.
Check out patients efficiently.
Assist technicians with appointments by weighing animals, confirming clients followed pre-surgical instructions, and ensuring surgical release and history forms are completed in accordance with the law.
Conduct wellness clinics and record wellness services, lab tests, and microchip information in the computer.
Assist with collecting and reporting clinic data and entering data for tracking and reporting.
Stay knowledgeable about discounts and programs.
Assist with updating informational flyers and medical records.
Perform general filing and maintain front desk organization.
Travel to event locations and drive the mobile clinic as needed.