Mobile Clinic Receptionist

Arizona Humane Society•Phoenix, AZ

About The Position

The Arizona Humane Society is hiring a full-time Clinic Receptionist for its traveling Healthy Tails Mobile Clinic. The clinic reaches people and pets beyond the organization’s campuses, including owners who may not otherwise be able to access care. The receptionist assists the public courteously and professionally, schedules wellness and vaccination appointments and surgeries, and checks in patients at scheduled events. The role also supports clinic data collection and reporting, data entry, cash handling, medical-record updates, and informational flyers. The receptionist must know the available discounts and programs, travel to event locations, and drive the mobile clinic as needed. The position follows a four-day workweek; days off vary from week to week, and some weekends are required. Mobile positions are safety-sensitive.

Requirements

High school diploma or GED.
Valid driver's license.
Must be at least 21 years old.
Acceptable driving record and ability to pass drug and background screening to be insured as an Arizona Humane Society driver.
One year of customer service or receptionist experience.
One year of experience answering multiple phone lines and making appointments.
Ability to meet the physical demands of the job, including occasionally lifting or moving up to 50 pounds and hearing above animal noise.

Nice To Haves

Experience in the veterinary field.

Responsibilities

Respond to telephone inquiries promptly, accurately, courteously, and professionally.
Schedule wellness and vaccination appointments and surgeries.
Check in patients for scheduled events and follow clinic protocols for surgery and wellness visits, ensuring records are accurate.
Collect fees, enter transactions in the computer, make change, and balance the cash drawer daily.
Provide clients with home-care instructions, explain medications as needed, and check out patients efficiently.
Assist technicians during appointments by weighing animals, checking that clients followed pre-surgical instructions, and ensuring surgical release and history forms are completed as required by law.
Conduct wellness clinics and record wellness services, lab tests, and microchip information in the computer.
Assist with clinic data collection, reporting, and data entry for tracking.
Update reception informational flyers and medical records; perform general filing and organize the front desk.
Explain available discounts and programs to the public.
Travel to event locations and drive the mobile clinic as needed.