Mobile Check Deposit Specialist

First National Bank Texas•Killeen, TX

9h•Onsite

About The Position

This role is responsible for conducting research and accurately completing mobile check deposits. The specialist will investigate potential risk and fraudulent activity, place holds to mitigate risk and ensure compliance, and complete hold release requests. Daily reporting, initiating internal account closings/reversals, and Verafin case initiation are also key responsibilities. The role requires professional communication with various stakeholders, including bank employees, other financial institutions, account holders, and makers. The specialist must be able to handle large volumes of work accurately and timely, adhering to policies, procedures, and assigned approval limits. Decision-making on routine issues within MCD guidelines and providing assistance to branches and contact centers are expected. Regular attendance and punctuality are required, along with performing other assigned duties.

Requirements

At least 18 years of age
High school diploma or equivalent
Working knowledge of Microsoft Office and general office equipment
Able to communicate in a professional manner verbally and in writing
Able to work independently to meet deadlines but remain flexible
Well-organized, with sharp attention to detail
Ability to maintain productivity, focus, and meet strict deadlines amid frequent interruptions
Strong customer service skills (both internal and external customers)
Must successfully pass background investigation according to company policy
Must be able to get along with co-workers and work effectively in a team environment

Responsibilities

Conduct any necessary research and complete an accurate mobile check deposit review
Investigate potential risk/fraudulent activity
Place holds to reduce the exposure of risk to the bank and ensure holds are compliant
Accurate completion of hold release requests
Complete MCD daily report reviews
Initiate internal account closings/reversals
Initiate Verafin cases
Professionally communicate via phone, email and/or letters with other bank employees, financial institutions, account holders, and/or makers
Complete large volumes of work accurately and in a timely manner, ensuring compliance with policies, procedures, and assigned approval limits
Make decisions on routine issues in accordance with MCD guidelines and assigned approval limits
Provide branch and contact center assistance with minimal assistance
Regular and predictable attendance and punctuality
Other duties as assigned