Mobile Calibration Project Manager

Transcat, Inc.•REMOTE,

10d•$100,000 - $135,000

About The Position

The Mobile Calibration Project Manager is an integral member of Transcat’s Client-Based Laboratory (CBL) infrastructure and manages the development and operation of CBLs wherever needed. The role travels to new CBL sites to support them through transition and steady-state phases. Each transition is estimated to last 90–120 days, and the Project Manager may be assigned approximately three to four CBLs per year, depending on their complexity and challenges. During a CBL transition, the Project Manager joins the QuickStart Team to begin serving the client while permanent staff are hired and onboarded. They triage incoming instruments, determine whether work should be performed at the CBL, another Transcat laboratory, or an approved supplier, and may perform calibrations or review vendor calibration certificates. As permanent technicians become productive, the Project Manager shifts toward training and supervision. In steady state, the Project Manager remotely reviews technicians’ data across multiple CBLs while supporting the startup of new sites. They may also cover calibration work when a technician leaves until a replacement is onboarded. The role includes coordinating workflow, providing technical direction, maintaining customer and employee relationships, training staff, tracking laboratory assets, and using computerized maintenance management software and databases. When needed, the Project Manager performs calibration of a broad range of electronic, electromechanical, analytical, mechanical, laboratory, and process-controlled instrumentation across multiple metrology disciplines. The position requires travel to client sites for approximately 90% of the work schedule. Travel may be throughout the United States and Puerto Rico and may expand internationally. The stated pay range is $100,000–$135,000. Transcat describes its culture as values-based and offers training and development, paid time off, health insurance, tuition reimbursement, retirement, and a stock purchase plan.

Requirements

Strong leadership and ability to act as a key account representative in coordination with sales and service support teams.
Organized, resourceful, highly motivated, and dedicated problem solver, with the ability to work effectively with customers and staff.
Ability to coordinate instruments due for service with CBL customers and on-site Administrators or Planners, including work performed locally or distributed to other laboratories or approved suppliers.
Ability to perform calibration work on-site at customer facilities and calibrate a wide variety of process-controlled, mechanical, and laboratory instruments.
Understanding of FDA regulations.
Working knowledge of computers and databases.
Team-oriented approach and commitment to working in an environment with high quality standards and expectations.
Must be vaccinated for COVID-19 to gain entry into most Transcat Life Science/Healthcare client facilities.
Four-year STEM or management degree from a regionally or nationally accredited institution/program; or at least ten years of experience in PMEL/TMDE/instrumentation and controls, including working knowledge of equipment installation, calibration, and repair and experience managing a calibration operation; or an equivalent combination of the listed education and experience.
Willingness to travel 90% of the work schedule to client sites wherever and whenever needed; travel may include the United States and Puerto Rico and may expand internationally.
Ability to read, write, talk, and hear; frequently sit and use hands and fingers to handle tools and equipment; occasionally stand, walk, reach, climb or balance, stoop, kneel, crouch, or crawl; and occasionally lift up to 75 pounds.

Nice To Haves

Experience in a GxP environment.
Ability to read and work from blueprints, schematic diagrams, and specification manuals.
Understanding of measurement uncertainty concepts and ability to recognize capability limitations.
Ability to obtain government security clearance.

Responsibilities

Plan and control workflow to meet customer demands.
Provide ongoing technical assistance and direction to staff regarding company services.
Establish and maintain positive customer and employee relations and teamwork within the laboratory.
Assist with managing customer and employee issues.
Triage incoming equipment and assign work to laboratory technicians.
Track laboratory asset availability and maintain asset records.
Oversee, delegate, or initiate requests for data sheets for units that do not have one.
Assist the CBL Operations Manager with training and onboarding permanent CBL technicians.
Use computerized maintenance management software (CMMS) and databases for instrument identification, calibration data entry, and asset management.
Apply knowledge of instruments measuring temperature, pressure, flow, force, torque, chemical analysis, optics, humidity, speed, viscosity, mechanical dimensions, GD&T, vacuum, light intensity, mass, voltage, current, resistance, and frequency.
Learn new instruments and calibration techniques and develop skills to support requirements, including technician training.
When needed, calibrate electronic, electromechanical, analytical, and mechanical instrumentation across multiple metrology disciplines.
Process controlled instruments in factory or production environments while considering processes, tolerances, safety, timelines, and production schedules.
Perform calibration work directly at client facilities during CBL startup or technician turnover.
Triage CBL work to determine whether instruments will be calibrated at the CBL, sent to another Transcat laboratory, or sent to an approved supplier.
Review vendor calibration certificates to complete applicable work orders.
Train and supervise permanent calibration technicians as they are hired and onboarded.
During steady state, remotely review technicians’ work data across multiple CBLs and support Calibration Operations Managers with supervisory functions.
Perform other duties as assigned.