Mobile Branch Member Account Advisor

First Alliance Credit Union•Rochester, MN

1d•Hybrid

About The Position

As a Mobile Member Account Advisor, you'll be the welcoming face of First Alliance Credit Union on our Mobile Branch—bringing trusted financial services directly into the communities we serve. More than a traditional branch role, you'll help expand access to banking services, build meaningful relationships, and create memorable member experiences at every stop. The Mobile Branch is your home base as you travel throughout our service area, meeting members where they live, work, and gather.

Requirements

High school diploma or GED
Valid driver's license
Ability to obtain and maintain a CDL within 90 days of hire
Strong communication and relationship-building skills
Basic computer proficiency and comfort learning new systems
Ability to travel regularly as part of the Mobile Branch schedule

Nice To Haves

Previous experience in customer service, retail, hospitality, banking, or financial services
Cash handling experience
Bilingual Spanish or Somali language skills

Responsibilities

Deliver a warm, professional experience while helping members open accounts and access solutions that meet their financial needs.
Provide personalized guidance that empowers members to make informed financial decisions and achieve their goals.
Identify opportunities to support members through lending and other credit union services, guiding them from application through funding.
Process transactions, resolve account concerns, and handle complex member requests with accuracy, care, and professionalism.
Serve as an ambassador for First Alliance Credit Union, building trust and strengthening relationships at community events and Mobile Branch stops.
Work closely with teammates across the organization to deliver a consistent and exceptional member experience.
Help ensure the Mobile Branch remains organized, professional, and ready to serve members each day.
Participate in the Mobile Branch's travel schedule and obtain a Commercial Driver's License (CDL) within 90 days of hire to support driving responsibilities in accordance with DOT and safety requirements.