Member Solutions Advisor - Member ONE Virtual Branch

Tandia • Burlington, ON

3d • Remote

About The Position

Tandia Financial (Tandia) is seeking a Permanent Full-time Member Solutions Advisor to join our virtual retail banking team in Burlington, Ontario. This role involves marketing the Credit Union’s products and services to meet member needs and achieve growth objectives. The advisor will promote, upsell, and cross-sell lending and investment products, identify new sales opportunities through referrals and cold calls, and participate in campaigns. The position also includes managing a portfolio of accounts, processing transactions, and handling account updates and closures.

Requirements

• High school diploma plus 4-6 years job related experience OR Some college plus 2-3 years job related experience OR Completed college/university plus one year job related experience.
• Successful completion of CUIC – Consumer and Residential Mortgage Lending course
• Successful completion of CUIC – Fundamentals of Personal Financial Planning course
• Previous credit underwriting experience
• Understanding of credit union's business objectives, philosophies, and principles
• 80% minimum "Advanced" knowledge proficiency in credit union products and services, policies and legalities regarding lending and deposit services
• Knowledge of mathematical calculations on ratios and amortization schedules
• Knowledge of credit union policies and procedures relating to banking requirements
• In-depth knowledge of investments including registered plans
• Service and selling skills
• Interviewing skills
• Decision making skills
• Problem solving and conflict resolution skills
• Budget & time management skills
• Policy interpretation skills
• Verbal communication skills
• Presentation skills
• Technical ability
• Financial analysis-cashflow skills
• Working knowledge of Microsoft applications

Nice To Haves

• Willingness to participate in on-going CUIC (Credit Union Institute of Canada) General Studies Program.

Responsibilities

• Identifying opportunities to promote, upsell and cross sell the credit union’s deposit and investment products, including savings accounts, term deposits, registered plans and credit insurance products.
• Efficiently interviewing members to promote, up-sell and cross sell consumer loans, mortgages, lines of credit and credit cards, and completing credit approvals within approved limits subject to credit granting criteria.
• Referring the basic financial planning needs of members to a member of the Wealth Management Team.
• Identifying and developing growth opportunities for increasing the investment and loans portfolios that will meet the set personal sales targets.
• Identifying and developing activities to actively promote and cross-sell the products and services of the credit union through personal contact and telephone marketing.
• Executing marketing programs to attain loan, deposit, sundry products and other member growth areas defined within the objectives of the marketing program.
• Interpreting and applying operating procedures and lending policies to ensure that guidelines are adhered to.
• Completing compliance activities such as annual lending reviews (where assigned) to ensure the Credit Union maintains an acceptable level of risk on advanced credit.
• Performing all other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree