Member Solutions Advisor - Member ONE Virtual Branch

Tandia Financial

2d • Remote

About The Position

Tandia Financial (Tandia) is seeking a Permanent Full-time Member Solutions Advisor to join our virtual retail banking team in Burlington, Ontario. This role involves marketing the Credit Union’s products and services, ensuring members' needs are met, and promoting, upselling, and cross-selling lending and investment products. The advisor will be a primary resource for soliciting new sales opportunities through referrals and cold calls, participating in campaigns, and managing a portfolio of accounts to meet growth objectives. Responsibilities include processing member transactions, account updates, and closures.

Requirements

• High school diploma plus 4-6 years job related experience or Some college plus 2-3 years job related experience or Completed college/university plus one year job related experience.
• Successful completion of CUIC – Consumer and Residential Mortgage Lending course
• Successful completion of CUIC – Fundamentals of Personal Financial Planning course
• Previous credit underwriting experience
• Understanding of credit union's business objectives, philosophies, and principles
• Understanding of credit union products and services at 80% minimum "Advanced" knowledge proficiency
• Understanding of policies and legalities regarding lending and deposit services
• Understanding of mathematical calculations on ratios and amortization schedules
• Understanding of credit union policies and procedures relating to banking requirements
• In-depth knowledge of investments including registered plans.
• Service and selling skills
• Interviewing skills
• Decision making skills
• Problem solving and conflict resolution skills
• Budget & time management skills
• Policy interpretation skills
• Verbal communication skills
• Presentation skills
• Technical ability
• Financial analysis-cashflow skills
• Working knowledge of Microsoft applications.

Nice To Haves

• Willingness to participate in on-going CUIC (Credit Union Institute of Canada) General Studies Program.

Responsibilities

• Responsible for identifying opportunities to promote, upsell and cross sell the credit union’s deposit and investment products, including savings accounts, term deposits, registered plans and credit insurance products.
• Responsible for efficiently interview members to promote, up-sell and cross sell consumer loans, mortgages, lines of credit and credit cards.
• Responsible for completing credit approvals within approved limits subject to credit granting criteria.
• Responsible for referring the basic financial planning needs of members to a member of the Wealth Management Team.
• Identifying and developing growth opportunities for increasing the investment and loans portfolios that will meet the set personal sales targets.
• Identifying and developing activities to actively promote and cross-sell the products and services of the credit union through personal contact and telephone marketing.
• Executes the marketing programs to attain loan, deposit, sundry products and other member growth areas defined within the objectives of the marketing program.
• Interprets and applies operating procedures and lending policies to ensure that guidelines are adhered to.
• Complete compliance activities such as annual lending reviews (where assigned) to ensure the Credit Union maintains an acceptable level of risk on advanced credit.
• All other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree