PT - Mobile Box Office Gameday

Tampa Bay Buccaneers • Tampa, FL

2d • Onsite

About The Position

As a division of the Ticket Operations department, the Game Day Mobile Box Office Support team is responsible for providing world-class customer service to the guests of Raymond James Stadium. Team members are committed to creating memories that last a lifetime by delivering the premier stadium experience in sports & entertainment.

Requirements

• Excellent customer service skills and willingness to help others
• Excellent verbal communication skills
• Knowledge in Apple and Android products (smartphones, tablets, etc.)
• Works well independently in a fast-paced environment
• Critical thinking and problem-solving skills
• Strong attention to detail in difficult situations
• An outgoing personality and a professional demeanor
• Ability to take clear notes for follow up
• Positive attitude and passion for the NFL
• Knowledge of Raymond James Stadium, the Tampa Bay Buccaneers, the NFL and the Tampa Bay area

Nice To Haves

• Prior experience in technical support of mobile devices a plus
• Box office or customer service background preferred
• Ticketmaster experience a plus

Responsibilities

• Proactively greet and approach fans to help answer questions with mobile ticketing and provide directional guidance to efficiently enter the stadium at the correct entrance
• Provide game day assistance with digital ticketing issues through mobile Account Manager, Ticketmaster, TM1 Sales and Buccaneers mobile app
• Ability to use the TM Sales iPad application to resolve ticket transfer, customer information and mobile barcode validation issues
• Provide exceptional customer service and patience when assisting fans with managing digital tickets
• Work directly with gate supervisors to ensure fans successfully enter the stadium
• Understand and adhere to Raymond James Stadium policies and procedures

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed