Mobile Associate, Store in Store - Retail Sales
About The Position
Store-in-Store Mobile Associates represent T-Mobile inside a warehouse or club kiosk, engaging customers in a high-traffic retail setting. They educate customers, demonstrate products, and recommend solutions while showcasing the value of T-Mobile’s warehouse or club member benefits. The role involves completing training on the store-in-store experience, products, processes, systems, and reference resources, and continually building skills through practice, knowledge sharing, and store operations. Associates create positive customer experiences, build rapport and trust, and help drive sales by attracting potential customers, following up, collecting referrals, and developing relationships with new and existing customers. The position pays a $19.50 hourly base rate, plus $5.00 per hour in training pay during the initial training period. After training, associates promote to Mobile Expert and may earn incentives; T-Mobile states employees are guaranteed to earn $20 per hour inclusive of base pay and incentives.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Communication skills.
- Relationship-building skills.
- Customer education skills.
- Sales skills.
- Customer communication skills.
- Customer satisfaction management skills.
- Product knowledge.
- Leadership skills.
- Customer referral skills.
- Sales prospecting skills.
- Sales techniques.
- Consultative selling skills.
- Customer service skills.
- Customer engagement skills.
- Coaching skills.
- Customer needs identification skills.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse or club member benefits.
- Complete training on the store-in-store experience, products, processes, systems, and reference resources; practice skills, share knowledge, and participate in store operations.
- Provide friendly, exceptional customer service, establish rapport and trust, and exceed customer expectations.
- Proactively attract potential customers to drive sales activity at the location.
- Follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary accidental death and dismemberment coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
