Mobile Associate - Retail Sales

T-Mobile USA•Monroe, LA

9d•Onsite

About The Position

Mobile Associates work as members of a Retail Team of Experts to bring the T-Mobile brand to life. They serve as brand ambassadors, building energy and excitement around T-Mobile products and services while helping customers find device and service solutions. This is a learning role in which associates develop the skills and proficiencies needed to progress to the Mobile Expert role. Successful completion of new employee training is required. The position involves serving customers in a fast-paced retail environment, learning about wireless and technology innovations, and building relationships with T-Mobile colleagues across sales, business, and customer service channels. The role is not travel-required and is not DOT-regulated or safety-sensitive. Hourly base pay is $18.00, plus $5.00 per hour in training pay during on-the-job training within the first 90 days. After completing training, Mobile Associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant. Benefits for eligible employees include medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants and stock purchase plan, paid time off and paid holidays, paid parental and family leave, family-building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, college coaching, disability and other voluntary insurance coverage, mobile service and home internet discounts, pet insurance, and commuter and transit programs.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience preferred.
Passion for customer advocacy and connecting authentically with customers.
Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
Ability to balance customer needs and performance goals.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience.

Responsibilities

Build proficiency in serving and selling to customers while providing a high-quality customer experience and building customer loyalty.
Help customers continue their shopping journey from online, Customer Care, or in-store interactions.
Explore customers' individual needs and provide hands-on demonstrations of in-store technology.
Use side-by-side selling to recommend personalized solutions, including devices, service plans, accessories, and IoT devices.
Address service and sales needs with composure, integrity, and compassion.
Use digital tools during customer interactions and onboarding to demonstrate network coverage, plans, and services.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Use time between customers to learn about wireless and technology innovations.
Build relationships and partner with T-Mobile employees across channels to jointly own the customer experience and resolve issues.
Identify and hand off small-business leads.
Support team initiatives and contribute to an inclusive environment.