Mobile Associate - Retail Sales

T-Mobile USA•McKinney, IL

11d

About The Position

The Mobile Associate supports T-Mobile retail operations by engaging customers and helping meet their technology and service needs in a fast-paced environment. The role builds product knowledge, demonstrates technology solutions, and assists customers throughout their shopping journey. It develops skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, product knowledge, and effective use of digital resources. The work supports customer experience and organizational goals by fostering customer relationships and loyalty. The position includes on-the-job training during the first 90 days. After completing training, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target. The role may also include other duties or projects assigned by business management.

Requirements

High school diploma or GED.
Required skills: change agility, communication, customer problem solving, customer service, engaging people, multitasking, sales, and teamwork orientation.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
Use digital tools to demonstrate network coverage, service plans, and product features, enhancing customer understanding and engagement.
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
Perform other duties or projects as assigned by business management.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits.
Back-up care and enhanced family support.
Childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care coverage.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
All employees are guaranteed to earn $20 per hour inclusive of base pay and incentives.