Mobile Associate - Retail Sales

T-Mobile•Miami Beach, FL

12d•Onsite

About The Position

Mobile Associates are members of T-Mobile’s Retail Team of Experts and serve as brand ambassadors who build excitement around the company’s products and services. They help customers find device and service solutions, deliver a world-class retail experience, and develop expertise in customer needs, sales, and wireless technology. This is a learning role that prepares associates for promotion to Mobile Expert. New associates must successfully complete employee training; during the first 90 days, they receive on-the-job training and are eligible for hourly training pay. Associates use digital tools to demonstrate T-Mobile coverage, plans, and services, and partner with colleagues across business and customer service channels to resolve issues, pass along small-business leads, and support team initiatives. The role requires customer service and/or sales experience, a high school diploma or GED, and the ability to work effectively in a fast-paced sales environment. The hourly base pay is $18, with an additional $5 per hour in training pay during the initial training period. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000. Incentives vary based on performance and full-time status. T-Mobile guarantees all employees at least $20 per hour inclusive of base pay and incentives. Employees are eligible for an annual stock grant. Benefits for eligible employees include insurance coverage, retirement and stock programs, paid time off, leave and family support, tuition assistance, and other offerings.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience preferred.
Passion for customer advocacy and connecting with customers.
Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
Ability to balance customer needs and performance goals.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience.

Responsibilities

Build proficiency in serving and selling to customers while delivering a strong customer experience and building loyalty.
Help customers continue their shopping journey, whether it began online, through Customer Care, or in-store.
Explore customers’ individual needs and provide hands-on demonstrations of current technology.
Use side-by-side selling to recommend personalized device, service, accessory, and IoT solutions.
Address service and sales needs with composure, integrity, and compassion.
Use digital tools in customer interactions and onboarding to demonstrate network coverage, plans, and services.
Complete training on the in-store experience, new skills and processes, and company systems and reference resources.
Use time between customers to learn about wireless and technology innovations.
Build relationships and partner with T-Mobile employees across channels to provide a seamless customer experience and resolve issues.
Identify and hand off small-business leads.
Support team initiatives and help create an inclusive environment.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits, back-up care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care coverage.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.